Enable single sign-on

Single sign-on is not enabled by default. A system administrator must enable SSO in the Feature Enablement settings in the 

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 management system. For more information, see "Enable and disable features" in the 

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 System Administrator Configuratio

n Guide.

When SSO is enabled for your organization, if your users are already authenticated and signed in using your identity provider (IDP), they can access the 

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 management system or Self Service without the need to sign in again.

If a user is not signed in, when they attempt to sign in, they are redirected to their organization's customer IDP login. This IDP is managed by your organization or by a third party vendor that provides IDP services. The IDP authenticates the user. The user is then redirected to 

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. If the user is already signed in to the IDP they are automatically redirected to the 

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 management system or Self Service with an active session.  

You must have organization administrator, enterprise administrator, or system administrator permissions to enable single sign-on.