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  2. BlackBerry Bridge 2.0
  3. BRIDGE for iOS RNs 2.x
  4. Whats new in BlackBerry Enterprise BRIDGE for iOS 2.0.1.178
  5. Known issues

Known issues

  • The 
    BlackBerry Enterprise BRIDGE
     app stays on the splash page when a 
    BlackBerry Dynamics
     app is force stopped in the following scenario:
    • BlackBerry UEM
       server is configured for 
      Microsoft Intune
    • The 
      Microsoft Intune
       app protection profile has the "Enable interoperability between 
      Intune
       and Dynamics apps" enabled
    • The 
      BlackBerry Dynamics
       policy has the "Do not require password" enabled
    (BRIDGE-2812)
  • When users log in to the 
    BlackBerry Enterprise BRIDGE
     app using an email address that is different than the email address used to log in to 
    BlackBerry Work
    , they receive the error message 
    The work or school account you specified does not have access to this app. You may have to sign in with a different account. Contact your IT administrator for help
    , and they cannot log in to the app. (BRIDGE-2753)
    Workaround:
     Factory reset the device.
  • Sometimes when sending a file to the 
    BlackBerry Enterprise BRIDGE
     app, the "Open in" option is not available when users try to open a file that was already sent to the 
    BlackBerry Enterprise BRIDGE
     app from 
    BlackBerry Work
    . (BRIDGE-2696)
    Workaround:
     Stop 
    BlackBerry Work
     and send the file again.
  • When users send a .doc file from 
    BlackBerry Work
     to an 
    Intune
    -managed instance of 
    Microsoft Word
     and then send the file back to 
    BlackBerry Work
     without first saving a copy, the the file is corrupted and can't be viewed. (BRIDGE-2691)
    Workaround:
     Save the file before you send the file back to 
    BlackBerry Work
    . 
  • The 
    BlackBerry Enterprise BRIDGE
     app stops responding when users perform a "Reset all settings" on their device. (BRIDGE-2683)
    Workaround:
     Factory reset the device. 
  • User is asked to create a PIN for Bridge app and another separate PIN for the Office app (BRIDGE-2622)
  • When users install and provision the 
    BlackBerry Enterprise BRIDGE
     app for the first time, the text 
    Error Text
     is displayed on the screen where users acknowledge that the orgaization is protecting the data using the app. (BRIDGE-2610) 
  • When a file is created in the 
    Intune
     managed app and sent to 
    BlackBerry Work
    , users receive the following error message 
    Action not allowed. Your organization only allows to open work or school data in this app
    . (BRIDGE-2556, BRIDGE-2687)
    Workaround:
     You must first save the new file to a corporate location (for example, 
    Microsoft OneDrive for Business
    ) before you can securely transfer it to 
    BlackBerry Enterprise BRIDGE
    .
  • Users can’t save or access files on 
    Microsoft OneDrive for Business
     when they are connected to the organization environment using LTE or a non-corporate 
    Wi-Fi
     connection. For more information about conditional access, visit docs.microsoft.com to read the following pages:
    (BRIDGE-2548)
  • When users save a file and tap More, the 
    BlackBerry Enterprise BRIDGE
     app stops responding. (BRIDGE-2542)
  • If a user edits a file, sends it back to 
    BlackBerry Work
    , and selects the "Reply All" option, the To field is not populated when the email is sent to the user themself. (BRIDGE-2537, G3DOCS-6369)
  • Users can save a file to a local location on the device and to 
    iCloud
    . The user cannot view the file from those locations. (BRIDGE-2487)