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  5. Upload log files to BlackBerry Support

Upload log files to 
BlackBerry
 Support

If requested by 
BlackBerry
 Support, you can upload log files to help troubleshoot an issue you are having with 
BlackBerry Dynamics
 apps. 
Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter.
  1. Tap The Launcher icon to open the 
    BlackBerry Dynamics Launcher
    .
  2. Tap The Settings icon.
  3. In the 
    Support
     section, click 
    Upload Logs
    . The Log upload status bar displays the upload progress. 
  4. Click 
    Close
    .