Authentication fails when email address and UPN do not match

BlackBerry Work

, 

BlackBerry Notes

, 

BlackBerry Tasks

, and 

BlackBerry Connect

 require that user email addresses and UPN values match. If these values do not match, modern authentication will fail because the token being returned from 

Azure

 does not match the email address of the 

BlackBerry Dynamics

 app. 

Microsoft

 recommends that email address and UPN match.

For more information, visit https://support.blackberry.com/community/s/article/50721 to read article 000050721.