Administration help

You're already familiar with

BlackBerry UEM

but you need a little help understanding a new feature, doing something you don't do often, or figuring out why something might might work a little differently than you thought it would.

You can click

in the tool bar above to search for something and then narrow the results to your version of UEM, or you can select one of the options below to find help for common administration tasks:

	What is Cylance Protect and how do I use it? CylancePROTECT provides a bundle of features in UEM that provide added security and threat detection for iOS and Android devices. CylancePROTECT has its own documentation set.
	How do I send email to users? You can send an email message to one or many users, as long as they have an email address associated with their account.
	How do I deactivate a device? When you or a user deactivates a device, the connection between the device and the user account in UEM is removed. You can deactivate a device by sending a command.
	How do I locate a device? If you've enabled the location services profile for a user, you can locate iOS , Android , and Windows 10 Mobile devices.
	How do I send a command to a device? You can send commands to devices, for example to lock or unlock a device, delete work data, or get and view a device report. The commands available depend on the device OS.
	How do I generate access keys for BlackBerry Dynamics apps? In some situations, you may need to manually provide access keys for users to use BlackBerry Dynamics apps. Users can also generate access keys in BlackBerry UEM Self-Service .
	How do I prevent users from installing an app? The level of control you have over the apps installed on iOS and Android devices depends on the activation type. Only system apps and apps that you specifically allow can be installed on supervised iOS devices and in the work profile on Android Enterprise devices.
	I need help understanding an IT policy rule. IT Policy rules are documented in a searchable and sortable spreadsheet that you can download.
	Where can I search KB articles? If you can't find the information you need on this site, you may find answers in KB articles or the discussion forum in the Support Community.