Adding licenses to 

BlackBerry UEM

When 

BlackBerry UEM

 is installed in a dark site environment, you must manually import license information into 

BlackBerry UEM

. If you have upgraded to 

BlackBerry UEM

 version 12.12 from a previous release, you must import a new license file.

If you are managing 

Samsung Knox

 devices, you must also set the 

Samsung Knox

 ELM and KLM license keys.

To avoid manually updating licenses in the future, particularly for 

Samsung Knox

 devices, consider purchasing perpetual licenses for your organization's dark site environment.

You can obtain a 

BlackBerry UEM

 license file and the 

Samsung

 license keys from your 

BlackBerry

 Sales representative.