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Suggested template text

The suggested text is used in the default email templates. If you edit the default email templates and later want to use the default text, you can copy and paste it from here. If the default text is updated between releases of 
BlackBerry UEM
, you can see the updated text here. For a list of variables that you can use in email templates, see Default variables.
Name
Suggested text
Android
 work profile activation code
Subject: An 
Android
 work profile activation code has been created for you
%UserDisplayName%,
To activate an 
Android
 device with a work profile only, your administrator has created an 
Android
 work profile activation code for you. You will receive your 
BlackBerry UEM
 activation password in a separate email message.
Your 
Android
 work profile activation code: %GoogleActivationCode%
Your 
Android
 work profile activation code will expire on %ActivationPasswordExpiry%.
If you have any questions, contact your administrator.
Default managed 
Google
 account credentials
Subject: A 
Google
 account has been created for you
%UserDisplayName%,
To enable the work profile on your device, your administrator has created a 
Google
 account for you. You will need your 
Google
 account password when you activate the work profile. The 
Google
 account password displayed here is not the password that you use when you activate your device on 
BlackBerry UEM
. You will receive your 
BlackBerry UEM
 activation password in a separate email message, or you can set your 
BlackBerry UEM
 activation password in 
BlackBerry UEM
 Self-Service.
You will need the following information when you activate the work profile:
  • Your work email address: %UserEmailAddress%
  • Your 
    Google
     account password: %Password%
You can manage your 
Google
 Account at https://myaccount.google.com. If you change the password for your 
Google
 Account, the password included in this email will no longer apply, and you must use the new password instead.
Please keep this information for your records.
If you have any questions, contact your administrator.
Apple
 DEP device activation email
First email
Subject: Activating your device on 
BlackBerry UEM
%UserDisplayName%,
Your administrator has enabled your 
iOS
 device for 
BlackBerry UEM
. To activate your device you need the following information:
  • Your work email address: %UserEmailAddress%
  • Your device activation password: Your activation password will be delivered in a separate email.
You can manage your own device with 
BlackBerry UEM Self-Service
 at %UserSelfServicePortalURL%. To log in, use the following username:
  • BlackBerry UEM Self-Service
     username: %UserName%
Your 
BlackBerry UEM Self-Service
 password may have been delivered in a separate email.
If you have not received it, contact your administrator.
Please keep this information for your records.
If you have any questions, contact your administrator.
Apple
 DEP device activation email
Second email
Subject: Password to activate your device on BlackBerry UEM
%UserDisplayName%,
Your administrator has enabled your mobile device for 
BlackBerry UEM
. To activate your device you need the following information:
Your device activation password: %ActivationPassword%
Your password will expire on %ActivationPasswordExpiry%.
Please follow the instructions in the "Activating your device on 
BlackBerry UEM
" email to activate your 
iOS
 device on 
BlackBerry UEM
.
If you have any questions, contact your administrator.
Welcome to 
BlackBerry UEM
!
BlackBerry Dynamics
 access key email
Subject: An access key for a 
BlackBerry Dynamics
 app has been created for you
%UserDisplayName%,
Your administrator has created an access key for a 
BlackBerry Dynamics
 app. This email contains the access key and instructions to set up the app.
If you have been given permission to use more than one app, you will receive more than one email. Each email has an access key that can be used to set up an app. You can use any of your access keys to set up any app, but you can only use each access key once.
Before you begin, make sure you have mobile data or 
Wi-Fi
 coverage.
  1. Open the 
    BlackBerry Dynamics
     app.
  2. When you are prompted, enter the following information.
    • Email address: %UserEmailAddress%
    • Access key: %AccessKeys%
    Your access key will expire on %AccessKeyExpiry%.
  3. You may be prompted to create a password. You will need to enter this password when you open the app.
If you have any questions, contact your administrator.
Default activation email
First email
Subject: Activating your device on 
BlackBerry UEM
%UserDisplayName%,
Your administrator has enabled your mobile device for 
BlackBerry UEM
. To activate your device you need some or all of the following information:
  • Your work email address: %UserEmailAddress%
  • Server name: %ActivationURL%
  • Activation username: %ActivationUserName%
  • Your device activation password: Your activation password will be delivered in a separate email.
You can watch a video on how to activate your device here: https://docs.blackberry.com/en/endpoint-management/blackberry-uem-activation-videos
For 
Android
 devices:
If you are using an 
Android
 device, you must install the 
BlackBerry UEM Client
 from 
Google Play
.
For 
iOS
 devices:
If you are using an 
iOS
 device, you must install the 
BlackBerry UEM Client
 from the 
App Store
.
For 
iOS
 devices, open Safari and go to workspace://apps to install apps that your administrator has assigned to you. If available, you can also tap 
Work Apps
 on your device.
For 
macOS
 devices:
If you are using a 
macOS
 device, you must activate your device using 
BlackBerry UEM Self-Service
.
For devices running 
Windows 10
 or later:
You will need the following information to activate your device:
  • Server name: %ClientlessActivationURL%
  • Certificate server URL: %RsaRootCaCertUrl%
  • You must install the 
    RSA
     certificate. Type the Certificate server URL in the address bar of the browser on your device. Follow the instructions and install the certificate into the Trusted Root Certification Authorities folder.
  • On your device, go to Settings > Accounts > Access work or school and tap Enroll only in device management.
To manage your devices
You can manage your own device with 
BlackBerry UEM Self-Service
 at %UserSelfServicePortalURL%. To log in, use the following username:
BlackBerry UEM Self-Service
 username: %UserName%
Your 
BlackBerry UEM Self-Service
 password may have been delivered in a separate email.
Welcome to 
BlackBerry UEM
!
Default activation email
Second email
Subject: Password to activate your device on 
BlackBerry UEM
%UserDisplayName%,
Your administrator has enabled your mobile device for 
BlackBerry UEM
. To activate your device you need the following information:
  • Your device activation password: %ActivationPassword%
  • Your password will expire on %ActivationPasswordExpiry%
Please follow the instructions in the "Activating your device on 
BlackBerry UEM
" email to activate your 
BlackBerry 10
iOS
Android
, or 
Windows
 device on 
BlackBerry UEM
.
If you have any questions, contact your administrator.
Welcome to 
BlackBerry UEM
!
Default compliance email
Subject: Notification of noncompliant device
Your device is not compliant with your organization's policies. If this condition persists your administrator might limit access to the organization's data from your device, delete the organization's data on your device, or delete all content and settings from your device.
Default Work space only (Android work profiles) activation email
First email
Subject: Activating your device on 
BlackBerry UEM
%UserDisplayName%,
Your administrator has enabled your Android device (6.0 and later) for 
BlackBerry UEM
. To activate your device, you need the following information:
  • Activation username: %ActivationUserName%
  • Your device activation password: Your activation password will be delivered in a separate email.
To activate your device, perform the following actions:
  1. If you do not see the device setup Welcome screen, reset your device to the factory default settings.
  2. During the device setup, in the Add your account screen enter afw#blackberry. Wait while the device updates some important system applications and downloads the 
    UEM Client
    .
  3. In the 
    BlackBerry UEM Client
    , follow the instructions on the screen to activate your device.
You can manage your own device with 
BlackBerry UEM Self-Service
 at %UserSelfServicePortalURL%. To log in, use the following username:
BlackBerry UEM Self-Service
 username: %UserName%
Your 
BlackBerry UEM Self-Service
 password may have been delivered in a separate email.
If you have not received it, contact your administrator.
Please keep this information for your records.
If you have any questions, contact your administrator.
Welcome to 
BlackBerry UEM
!
Default Work space only (Android work profiles) activation email
Second email
Subject: Password to activate your device on 
BlackBerry UEM
%UserDisplayName%,
Your administrator has enabled your Android device for 
BlackBerry UEM
. To activate your device you need the following information:
  • Your device activation password: %ActivationPassword%
  • Your password will expire on %ActivationPasswordExpiry%
Please follow the instructions in the "Activating your device on 
BlackBerry UEM
" email to activate your device on 
BlackBerry UEM
.
If you have any questions, contact your administrator.
Welcome to
BlackBerry UEM
!
BlackBerry UEM
 event notification email
Subject: 
BlackBerry UEM
 event notification
The following event occurred:
%AllEventVariables%
Device activated notification
Subject: Device activated on 
BlackBerry UEM
%UserDisplayName%,
Your device has been activated on 
BlackBerry UEM
.
Device information
Model: %DeviceModel%
Serial Number: %SerialNumber%
IMEI: %DeviceIMEI%
If you did not activate this device, contact your administrator.
Subject: 
BlackBerry Dynamics
 device activated on 
BlackBerry UEM
%UserDisplayName%,
Your 
BlackBerry Dynamics
 device has been activated on 
BlackBerry UEM
.
If you did not activate this device, contact your administrator.
Self-service login notification
Subject: Self-service login notification
%UserDisplayName%,
You have logged in to 
BlackBerry UEM Self-Service
.
IP address: %IPAddress%
Time: %Timestamp%
If you did not log in, contact your administrator.