Known issues
Items marked with an asterisk (*) are new for this release.
Migration known issues
* During migration, after you refresh the "Migrate users" page, sometimes no records are displayed. (EMM-143257) |
User and device management known issues
Note that some of these issues are for the BlackBerry UEM Client
and will be fixed in a future BlackBerry UEM Client
release.
* On an Android Enterprise device, users can turn the location feature on even if the setting is turned off by the IT policy. (EMM-143162) |
The BlackBerry UEM Core does not send the Device IMEI value to the Lookout for Work app when the app activates. (EMM-140895) |
If a junior help desk administrator does not have the "View factory reset protection profiles" permission enabled, an error occurs when the junior help desk administrator clicks on a user. (EID-12919)
Workaround : Assign the "View factory reset protection profiles" permission to the administrator. |
If your organization uses PKI and Entrust smart credentials together, users might need to enroll the PKI certificate multiple times on the same device (maximum of once per app). (GD-35783) |
The 'Do not allow Android dictation' option in the BlackBerry
Dynamics profile is used to stop dictation from keyboards, however there are certain keyboards that allow dictation through other channels. (GD-35440)
Workaround : To help mitigate the issue, you can apply an IT policy with the 'Allowed input methods' option set to 'System only' or enforce installation of particular keyboards in the Android work profile. |
After an iOS user imports a certificate, the user is taken through the import process again. (G3IOS-18108) |
Management console known issues
* When you offboard synchronized users, if any of the users is enabled to use BBM Enterprise , the user is deactivated but still displays in the console. (EMM-143941)
Workaround : Resynchronize the users. |
* If you try to export users to a .csv file from the "Managed devices" screen, when you open the file, none of the users' information is displayed. (EMM-142661) |
* When you try to update the category information for the Zoom app, an error displays. (EMM-143641) |
* You can't delete user accounts that have an activated BlackBerry
Dynamics app assigned to them. (EMM-143623) |
* When you click "Add' in the "App servers" section of a BlackBerry Dynamics Connectivity profile, any apps that have multiple binaries are duplicated on the "Select a BlackBerry Dynamics app" page. (EMM-143152) |
* If you use custom self-service activation messages and the custom message contains %ActivationQRCode% as part of the message, users can't set their own activation passwords in BlackBerry UEM Self-Service . (EMM-142869) |
* After you add a user to multiple user groups, only the "all users" group displays in the 'Member of groups' list on the 'Add to user groups' page. (EMM-142751) |
If you use a REST call to create a compliance policy and you set the iOS hardware restriction to false, the error message that displays does not provide the administrator with enough information to successfully create the profile. (EMM-140868) |
A message does not display in the console when a BlackBerry
Dynamics connectivity verification compliance violation occurs. (EMM-137201) |
A per-app VPN connection cannot be established on a device that is activated with the 'User privacy – User enrollment' activation type. (EMM-136964) |
The BlackBerry Connectivity app might not be delivered to an Android device that has been activated using the 'Work and personal - user privacy (Samsung Knox )' activation type and 'Google
Play app management for Samsung Knox Workspace devices' is enabled. (EMM-136648)
Workaround : Assign the .apk file to the device as an internal app and select the "Publish app in Google domain" option. |
When you add an internal app and an icon for the app, if you click the Refresh button on the Apps page, the icon does not display in the list of apps. (EMM-134638) |
Apps do not get unblocked after adding a corresponding version to my AccountBlackBerry UEM . (GD-45067) |
When you are using the Advanced view in the management console, the device details page displays the incorrect Total internal storage amount for devices. (EMM-98304) |
You can't update the version of an app in the BlackBerry UEM console before the newer version of the app is available in Google
Play . (EMM-89974)
Workaround : Add the new version of the app to Google
Play , wait for Google to publish the app and then add the app to the BlackBerry UEM console |