Known issues

When a device switches from a cellular to 

Wi-Fi

 network, chats or conferences might be interrupted and a white screen is displayed.

On 

macOS

 devices, the user's status is not displayed with their display name.

On 

Android

 devices, when a user sends a 

Glympse

 update and then closes 

BBM Enterprise

, the update is not sent until they open the app again.

On 

Windows

 devices, when a user is in a conference, they may receive audio prompts for a voice call when there is no incoming call indicated.

On 

iOS

 devices, 

BBM Enterprise

 users that have a 

BlackBerry ID

 cannot access the account management screens.

On 

Windows

 devices, if a user is sharing an app in a conference and connects their computer to a docking station that is connected to another monitor, the screen share stops.

Some voice and video calls fail to start.

On  

macOS

 devices, 

BBM Enterprise

 might close unexpectedly when a user tries to open their user profile. 

On 

Windows

 devices, when a user shares their screen in a conference, the shared screen might flash rapidly. 

Workaround

: Turn screen share off and on again.

On 

Android

 devices, when a subscriber is prompted to renew their subscription, a message indicating that they can start a free trial is displayed. If the user attempts to set up the free trial, they are charged for their subscription.

On 

Android

 devices, if a conference participant puts the conference in the background while they are sharing content, other participants see a notification that the user has left and rejoined the conference followed by a blank screen for that user.

If a participant has a poor network connection and shares their screen in a conference, the screen share might freeze for some participants and no error message is displayed.

On 

Windows

  and 

macOS

 devices, the 

BBM Enterprise

 app might close unexpectedly when a users tries to share an application in a conference.

On 

macOS

 devices, 

BBM Enterprise

 might stop responding briefly after a user sends a message.

On 

Windows

 devices, 

BBM Enterprise

 might stop responding when performs a search in a group chat with more than 20 participants.

On 

Windows

 and 

macOS

 devices with 4K displays, some 

BBM Enterprise

 app screens are not displayed correctly.

On 

Windows

 and 

macOS

 devices, some connected media devices might be displayed as undefined in the selection dialog.

On 

Windows

 devices, custom font size settings might revert to the default values after the computer restarts, and users must redo their custom settings.

On 

Windows

 and 

macOS

 devices, when a user searches for a contact using universal search, the contact’s phone number is not displayed in the contact entry even though it is available on the server.

On 

Windows

 devices, after a user upgrades to 

BBM Enterprise

 version 1.11, two instances of 

BBM Enterprise

 might appear in the Add/Remove programs list.

On 

Windows

 devices, 

BBM Enterprise

 might stop responding when the user switches between chats. 

Users cannot make 

BBM Enterprise

 voice calls on 

Android

 devices from some manufacturers. 

On 

Linux

 devices, notifications for incoming and outgoing calls might not be displayed or stop responding and calls cannot be established. 

On 

Windows

 and 

macOS

 devices, the new messages banner may be displayed twice in a chat.

On 

Windows

 and 

macOS

 devices, the options to add participants to a conference aren’t available to the host after some participants have been invited.

On 

Windows

 and 

macOS

 devices, mentions in group chats are displayed as black text instead of blue.

In some conferences, a participant might not be shown in the participants list even though they are be audible to others.

Conference video might be unavailable to participants if the host turns off video sharing and turns it on again quickly.

On 

Windows

 devices, when a user closes the screen share, the conference might also be closed. 

On 

Windows

 and 

macOS

 devices, the new messages banner is displayed briefly when a user selects a chat, even though the new messages are visible in the chat window.

On 

Microsoft Surface

 devices in tablet mode, scrolling in chats might be slow, or the device might be unresponsive when the user scrolls.

Workaround

: Switch to performance mode in the device settings.

On 

Microsoft Surface

 devices in tablet mode, when a user taps an image file in a chat more than once, multiple copies of the image are opened in the Photos app or the previously viewed image might be opened. The user must tap the back button multiple times to return to the 

BBM Enterprise

 app. 

When a user taps Report a problem in the Help menu on a 

Microsoft Surface

 device in tablet mode, the problem report dialog box might open in the background.

On 

Microsoft Surface

 devices in tablet mode, a user might have to tap the emoji icon more than once to open the emoji picker, and the emoji picker might not open after multiple taps. 

On 

Microsoft Surface

 devices in tablet mode, users cannot change the text size using pinch gestures. 

On 

Microsoft Surface

 devices in tablet mode, the virtual keyboard might not open automatically when a user taps the chat input or universal fields.

Workaround

: Open the keyboard manually.

On 

Microsoft Surface

 devices in tablet mode, the virtual keyboard overlaps the text input field in a chat, and users cannot see the text that they are typing.

Workaround

: Turn off tablet mode, rotate the device to portrait view, and make sure that the keyboard is docked.

On 

macOS

 devices, when the a user is in a chat, clicks the + icon, and selects contacts to start a new group chat, the new chat is not opened and the user is returned to the original chat.

On 

macOS

 devices, when a user is in a conference they cannot select another audio device that is displayed in the playback list (for example, a headset) if headphones are already selected.

Some expired messages are not deleted at the end of the expiration period 

Android

 devices. The messages are deleted some time after the expiration period ends. This issue is caused by a limitation of the 

Android

 OS.

The timed message box does not resize correctly when a user makes text larger in Windows (JI 2783998)

When a user resizes text to make it larger in the 

Windows 10

 settings, the timed message box doesn't resize and the OK and cancel buttons are cut off.

Workaround

: Use the tab key to navigate between the buttons.

User is logged out 

BBM Enterprise

 after running File Vault (JI 2792651)

When a user runs 

FileVault

 on their 

macOS

 computer, they might be logged out of 

BBM Enterprise

 unexpectedly.

User is disconnected from a conference when a new endpoint is added (JI 2775635)

If a user adds a new endpoint to their 

BBM Enterprise

 account while they are in a conference on a 

Windows

 device, they are disconnected from the conference when the verification code screen appears.

Minimize and maximize options do not appear in conference window for 

BBM Enterprise

 for 

Linux

  (JI 2764123)

In 

BBM Enterprise

 for 

Linux

, the minimize and maximize options are not displayed in the conference window.  

Conference window stops responding in conference with more than five participants (JI 2764119)

In 

BBM Enterprise

 for 

Linux

, the conference window stops responding when there are more than five participants.  

Workaround

: For conferences with six or more participants, use another type of device (for example, 

Windows

).

User cannot select a chat after they click the Share button in a conference (JI 2764051) 

In 

BBM Enterprise

 for 

Windows

 or 

macOS

, the option to select a chat is not displayed when a user clicks the share button in a conference. The conference link can only be shared using another app (for example, email).

Clicking on a quoted message to find the original prevents the chat from scrolling when new messages are added (JI 2769612)

On 

macOS

 devices, when a user taps a quoted message to the view the original message in a chat with a large number of messages, the chat doesn't scroll to the bottom automatically when a new message is added.

Workaround

: Tap another chat and return to the chat or scroll to the bottom manually.