- About BBM Enterprise
- Setting up BBM Enterprise for use in your organization
- Set up BBM Enterprise
- My organization uses Enterprise Identity management
- My organization uses BlackBerry UEM management
- Migrate from Enterprise ID management to BlackBerry UEM management
- Accessing BBM Enterprise from more than one device
- Change your BBM Enterprise status or profile
- Set the default camera
- Using a proxy (Windows only)
- Chats
- What is BBM Enterprise conferencing?
- Contacts and groups
- Frequently asked questions
- BlackBerry Docs
- BBM Enterprise
- User Guide
- Contacts and groups
- Resync keys
Resync keys
In certain conditions, your copy of the keys that another user uses to sign their messages and encrypt certain content in a chat with you can become out of sync. This can prevent you from starting new chats with the user or cause messages from that user to be marked as unverified (
).
).You or the other user can use the “Resync Keys” menu to force key synchronization immediately. You can also use the Share Passphrase menu option to force a manual key exchange.
- In a chat click
> Resync Keys.