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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc 7.7
  4. System Administrator Configuration Guide
  5. Manage system settings
  6. Specify system settings options

Specify system settings options

Use the System Settings options tab to configure the name, URL, time zone, database archive directory, system help desk information, and support page content link that are displayed throughout the BlackBerry AtHoc system. You can also configure the client certificate and AtHoc Cloud Services (PSS) settings.
  1. In the navigation bar, click Settings icon. 
  2. In the 
    System Setup
     section, click 
    System Settings
    .
  3. Click 
    Edit
     to configure the global settings described in the following sections.
  4. Click 
    Save
    .
System setup parameters
In this section, determine the following values:
  • Name
    —Unique name for each BlackBerry AtHoc installation
  • Identifier
    —Unique identifier for the organization determined when the organization is created
  • System Setup URL
    —Web address for BlackBerry AtHoc
  • Desktop Traffic URL
    —Web address for the AtHoc Desktop Notifier
  • Time Zone
    —The time zone for the application server
  • Database Archive Directory
    —Location where the database is archived. Provide the full path name relative to the computer that BlackBerry AtHoc is installed on.
Custom content
Customize messages for the operator in every organization in the system. Within this section, you can configure the following:
  • Management System Help
    —Display support information text that displays on the log on screen. Typical information includes directions or link when the user forgets their password. HTML formatting is supported.
  • System Disclaimer Message
    —Display a required disclaimer, such as limitations on liability or use of copyrighted materials. The limit is 4,000 characters. The disclaimer can display as a splash screen before operators log in or as a banner in the BlackBerry AtHoc Desktop window. The banner displays regardless of the module selected from the Navigation bar. For example, use a banner to notify Operators that the information they are currently viewing is classified and protected from unauthorized use.
Redirection Settings
Select the check box to enable client redirection. Client redirection allows you to set up redirection rules for the desktop app. To configure redirection rules for the desktop app, click 
Redirection Rules
.
For more information, see the "Redirection" section in the 
BlackBerry AtHoc Desktop App Installation and Configuration Guide
.
Client certificates
Specify client certificates for the client machine. If you are using a Mobile Alerting Service (MAS) laptop, ensure that it has the same certificate settings. Use the Microsoft Management Console (MMC) snap-in tool to view certificates on a Windows computer. To access, type 
MMC
 in the 
Start
 menu field. Within this section, you can configure the following:
  • Client Certificate
    —Select this check box to append a client certificate.
  • Subject
    —Enter the value of the Subject parameter found on the Details tab of the certificate settings.
  • Store Name
    —Certificates are found in stores. Specify 
    Personal
     or one of the options in the drop-down list.
  • Store Location
    —The stores are located either in the current user store or the local machine store.
AtHoc cloud services
AtHoc Cloud Services checks for messages sent between BlackBerry AtHoc and the mobile application. Within this section, you can configure the following:
  • Enable Cloud Services
    —Select this check box to use the Mobile App or AtHoc Connect.
  • Server Address
    —Enter the name of the server URL for AtHoc Cloud Services. The server address is provided by BlackBerry AtHoc Technical Support.
  • Username
    —Enter the username that the Polling Agent for AtHoc Cloud Services uses when it polls requests from the service. The username is provided by BlackBerry AtHoc Technical Support.
  • Password
    —Enter the password that the Polling Agent uses when polling requests from the service. The password is provided by BlackBerry AtHoc Technical Support.
System data maintenance
Specify the frequency of records maintenance for the system.
  • Event Viewer
    —Enter the number of days after which event records are deleted.
  • Desktop Sessions
    —Enter the number of days after which data is deleted for sessions of the Desktop App.
  • Geo History
    —Enter the number of days after which historical data for geolocation data is deleted.
In-product tutorials
Specify whether product tutorials (Complete a Task) are enabled or disabled. 
  • Self Service
    —Select this check box to enable Self Service tutorials.
  • Management System
    —Select this check box to enable tutorials for the BlackBerry AtHoc Management System.
  • Send Analytics
    —Select this check box to provide anonymous information to BlackBerry AtHoc so that we can improve the product.