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  5. Trace the details of the activation to a specific phone (DN)

Trace the details of the activation to a specific phone (DN)

To trace the activation details to a specific phone, perform the following steps:
  1. Obtain the log files. For example, 
    PhoneCacheLog.txt
    , 
    PhoneCacheLog.txt.1
    , 
    PhoneCacheLog.txt.2
     until you have the entire time window of the alert covered. You can see the date and time in the file entries.
  2. Open the phone cache log files and search for the DN whose details you want to track.
  3. Entries with the details of the selected DN are displayed.