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  3. BlackBerry AtHoc Mobile App 4.3
  4. BlackBerry AtHoc Mobile Administrator Guide
  5. Configure the Mobile App device in BlackBerry AtHoc
  6. Configure the Mobile App gateway settings

Configure the Mobile App gateway settings

Configure the Mobile App gateway settings to deliver alerts to and receive alerts from the mobile device.
Contact the BlackBerry AtHoc Technical Support for assistance in setting up the Mobile App for BlackBerry AtHoc. Before you begin this process, you should also contact your system administrator to get the NDS address used for the notification delivery server.
  1.  In the navigation bar, click The Settings icon.
  2. In the Devices section, click 
    Mobile App
    . The Mobile App gateway configuration screen opens with the default settings that are listed in the following table.
    Option
    Description
    Notification Delivery Server Settings
    Notification Delivery Server Address
    https://mobile.athoc.com
    Username
    Should be between 3 and 100 characters long
    Password
    Should be between 3 and 100 characters long
    Debug Trace
    Default:
     No
    Yes
    Avoid performance degradation by enabling debug tracing for the mobile delivery gateway only while actively debugging the mobile notifications for the Mobile application.
    Features
    Alerts
    Selected. Available to all users
    Map
    Selected. Available to all users
    Alert Publishing
    Selected. Available for operators only.
    Advanced Features
    Is available to a selected group of users only. When selected, advanced features display. Select a distribution list to give access to advanced features to a group of users. Options include Emergencies, Check In, Reports, and Tracking. When you select Tracking, the Tracking Interval option is displayed to set an interval. To learn about the advanced features, see Role-based permissions for the mobile app.
    Settings
    Photo Quality
    Default:
     Low
    High
    Video Quality
     
    Default:
     Low
    High
    Emergency Contact Number
    Designate the emergency contact telephone number. If no phone number is entered in the field, the Mobile App will not have an emergency contact number button.
    Support Email Address
    athocsupport@blackberry.com
    Enable Mobile Analytics
    Collects mobile app usage analytics. No personal, private, or sensitive information is collected.
    Default:
     No
    Yes
    Send Location with Response
    Sends user location information with alert or event responses.
    Default:
     Yes
    No
    User Choice
    Enables each mobile user to choose whether to send location information with alert or event responses.
    Default:
     No
    Yes
    This option is visible only when "Yes" is selected for Send Location with Response.
    You should use the default values to set up and configure the AtHoc Mobile application.
  3. Click 
    Copy Default Settings
    .
  4. In the 
    Notification Delivery Server Address
     field, enter the NDS address you received from your System Administrator.
    By default, the URL points to 
    mobile.athoc.com
    .
  5. Add the user name and password provided by BlackBerry AtHoc.
  6. In the 
    Features
     section, select the options that can be available to users when they are using their mobile device:
    • Alerts
      —Users can receive alerts.
    • Map
      —Users can view the SSA map.
    • Alert Publishing
      —Operators can publish alerts.
    • Advanced Features
      —Advanced features available to a selected group of users. When you select this option, advanced features are displayed. Each mobile feature in the Advanced Features section includes its own menu to select a distribution list. To learn about the advanced features, see Role-based permissions for the mobile app.
  7. In the 
    Settings
     section, select the photo and video quality.
  8. In the 
    Emergency Contact Number
     field, enter the phone number of the operations center where emergencies are sent from mobile devices.
  9. In the 
    Debug Email Address
     field, enter an email address where logs are sent for error debugging.
  10. In the 
    Send Location with Response
     section, select whether to send location information with alert or event responses. When 
    No
     is selected, location information is prevented from being returned with alert or event responses even if mobile location services are active on the mobile device.
  11. In the 
    User Choice
     section, select whether to enable mobile users to choose to send location information with alert or event responses. This option is only available when 
    Yes
     is selected for the 
    Send Location with Response
     option.
  12. Click 
    Save
    .