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  4. BlackBerry AtHoc Mobile App Release Notes
  5. BlackBerry AtHoc Mobile App FAQ
  6. Organizations (virtual systems)

Organizations (virtual systems)

Q: How do I associate the mobile device with a specific organization?
A. Obtain the organization code from your administrator and enter it while registering the mobile app.
Q: How do I connect to an additional organization in the mobile app?
A: Complete the following steps:
  1. Launch the BlackBerry AtHoc mobile app from your device.
  2. Tap The Menu icon on the top left of the home page.
  3. Tap 
    Switch Organization
     and then tap (
    +
    ).
  4. Follow the on-screen instructions to connect to an additional organization.
Q: Can my mobile app be associated with more than one BlackBerry AtHoc organization?
A: You can have as many organizations as you need registered on the mobile app, but you can send and receive messages from only one organization at a time.
Q: How do I view alerts from another organization?
A: Tap The Menu icon and then tap 
Switch Organization
. Choose the organization you want to view alerts from.
Q: How many organizations can I connect to at once?
A: Only one, but you can switch between organizations using the steps in the previous answer.
Q: If I'm connected to an organization and switch to another, do I still receive alerts from the first organization?
A: No, you receive alerts only from the organization to which you are currently connected. When you switch from one organization to another, you disconnect from the original to connect to the new organization.
Q: Can I have more than one device running the mobile app and logged into my account at the same time?
A: Yes, on all of the allowed devices.
Q: My company has more than one organization. Can I send and receive messages to and from people in all organizations?
A: No, one organization at a time.
Q: I don't want all of my users to have to remember and input the org code when registering to the mobile app. Is there an easier way for all of my users to register?
A: You can use a mapped domain, which maps the email domain to the org code for the organization. This method is unavailable if you have users that log into multiple organizations with the same email address. Contact BlackBerry AtHoc support to learn more.
For enterprise org code, all users in the enterprise need to enter one org code, instead of different org codes depending on the organization the user is in.