Known issues

The 

BlackBerry Workspaces

 plug-in for 

UEM

 does not support group unique identifiers (GUID) for LDAP directory configurations. (JI 2641726)

Workaround

: In the "Group Unique identifier" field, use the unique identifier (UID) instead. 

In the 

BlackBerry UEM Cloud

 management console, in Users > BlackBerry Workspaces, a user named "uem-workspaces-admin-<SRP>-donotreply@blackberry.com" appears. This user is required by 

UEM

 and should not be adjusted or removed. (JI 2564146)

After the 

BlackBerry Workspaces

 trial licenses expire, and the licenses have been renewed, you receive a "Your license has expired" error message when you log in to 

BlackBerry UEM Cloud

. (JI 2367159)

Workaround

:

When you try to enable a user account with an email address that contains special characters such as the caret (^), astrisk (*), pound (#), or dollar ($), with the 

BlackBerry Workspaces

 service and then try to view the 

BlackBerry Workspaces

 service information from the user's detail page, the screen is blank. (JI 2196783) 

Workaround

: Remove the special character from the email address before enabling the user account for the 

BlackBerry Workspaces

 service. 

* When you try to delete a user from the 

UEM

 management console, if the user had both 

BlackBerry Workspaces

 and 

BlackBerry Enterprise Identity

 (EID) services enabled, the incorrect error message appears when only the EID service is removed. All services must be removed from a 

UEM

 user account before the account can be deleted. (JI 1657607)

Workaround

: In the "Group Unique identifier" field, use the unique identifier (UID) instead.