Known issues

When you try to enable a user account with an email address that contains special characters such as the caret (^), astrisk (*), pound (#), or dollar ($), with the

BlackBerry Workspaces

service and then try to view the

BlackBerry Workspaces

service information from the user's detail page, the screen is blank. (JI 2196783)

Workaround
: Remove the special character from the email address before enabling the user account for the

BlackBerry Workspaces

service.

The log files display a SnapinServiceException error message after the licenses for the

BlackBerry Workspaces

plug-in for

BlackBerry UEM

are activated. (JI 2192905)

In an environment with multiple

BlackBerry UEM

instances, the

BlackBerry Workspaces

feature tabs are displayed, but the

BlackBerry Workspaces

content is not displayed on all

BlackBerry UEM

instances. (JI 2188774)

Workaround:
View the

BlackBerry Workspaces

UI content on the

BlackBerry UEM

instance that the

BlackBerry Workspaces

server is configured with.

When the communication between the

BlackBerry Workspaces

server and

BlackBerry UEM

is not working, an error message is not displayed and some

BlackBerry Workspaces

plug-in for

BlackBerry UEM

features do not work as expected. For example, you can create a user account and enable the user with the

Workspaces

service, but you cannot create a workspace for the user. (JI 1538476)

When you log in to the Spanish localized

BlackBerry UEM

management console, the

Workspaces

tab and

BlackBerry Workspaces

Configuration tab and Settings tab are not available in Spanish. (JI 1516010)

When you have different

BlackBerry Workspaces

license types in your environment and you exceed the usage for a license type,

BlackBerry UEM

starts a grace period even if licenses are available for some license types. (JI 1458068)

If you have more than 100 users enabled with

Workspaces

and you try to view the

Workspaces

tab using

Mozilla Firefox

, you are unable to scroll to the bottom of the page and view all users. (JI 1407589)

Workaround:
View the

Workspaces

tab information using

Google Chrome

or Windows Internet Explorer

When the communication between the

Workspaces

server and

BlackBerry UEM

is not working, an error message is not displayed and you might experience the following issues:

You can navigate to the

BlackBerry Workspaces

settings screen (Settings >

Workspaces

by

BlackBerry

> Settings), but the screen is blank.

You cannot add or change user accounts that are enabled with the

Workspaces

service.

When you add a work space, you cannot create the work space and the New work space dialog box displays the error message: An unexpected error has occurred
. (JI 1381792)

For assistance in troubleshooting communication issues between

BlackBerry UEM

and the

Workspaces

server, contact your

Workspaces

Technical Account Manager.

When you assign

Workspaces

capabilities to a

BlackBerry UEM

administrative role, that is assigned to a large group of users that are not enabled for the

Workspaces

service, the role is correctly assigned to the users, but only some of the users synchronize to

Workspaces

. (JI 1376383)

When a user who is assigned a preconfigured or custom

BlackBerry UEM

administrative role other than then Security Administrator role, tries to delete a user account that is enabled for

Workspaces

from the User details page, the following non-descriptive error appears: An error has occurred and the requested action cannot be performed [Failed to DELETE http://<IP address location of the user on the WatchDox server>/cascade=true (correlationID=<correlationID>):status=487]
.

When the user account is deleted using the Users page, the correct error message displays: An error was encountered. The user could not be deleted. Some users that you want to delete have associated services. Remove all services before you delete these user accounts
. (JI 1369632)

Workaround:
Customize the administrator's role to allow management of the

Workspaces

service to delete the user account and then remove that user from the

Workspaces

service before trying to delete the user account.

After installing the

BlackBerry Workspaces

plug-in for

BlackBerry UEM

, you can enable

Workspaces

capabilities for