Known issues

When you try to enable a user account with an email address that contains special characters such as the caret (^), astrisk (*), pound (#), or dollar ($), with the 

BlackBerry Workspaces

 service and then try to view the 

BlackBerry Workspaces

 service information from the user's detail page, the screen is blank. (WAP-7322) 

Workaround

: Remove the special character from the email address before enabling the user account for the 

BlackBerry Workspaces

 service. 

When you try to delete a user from the 

UEM

 management console, if the user had both 

BlackBerry Workspaces

 and 

BlackBerry Enterprise Identity

 (EID) services enabled, the incorrect error message appears when only the EID service is removed. All services must be removed from a 

UEM

 user account before the account can be deleted. (SNP-501)

Workaround

: In the "Group Unique identifier" field, use the unique identifier (UID) instead. 

When you assign 

Workspaces

 capabilities to a 

BlackBerry UEM

 administrative role, that is assigned to a large group of users that are not enabled for the 

Workspaces

 service, the role is correctly assigned to the users, but only some of the users synchronize to 

Workspaces

. (JI 1376383)