- What is BlackBerry Access?
- Getting started with BlackBerry Access
- Managing BlackBerry Access
- Making BlackBerry Access available to users
- Configuring BlackBerry Access app settings
- Configuring the BlackBerry Dynamics Launcher
- Configure single sign-on for BlackBerry Access in Good Control
- Configure single sign-on for BlackBerry Access in BlackBerry UEM
- Setting up a PAC file to manage a proxy infrastructure
- Configure RSA SecurID soft token authentication
- Kerberos authentication support
- Managing certificates
- Verify that BlackBerry Access can use certificates in BlackBerry UEM
- Verify that BlackBerry Access can use certificates in Good Control
- Upload certificates for users in BlackBerry UEM
- Upload certificates for users in Good Control
- Delete certificates for users in BlackBerry UEM
- Delete certificates for users in Good Control
- Security features
- Video support
- Configuring allowed Internet domains
- Changing communications protocols
- Allow users to open custom URL schemes
- Identifying BlackBerry Access in user agent
- Good Control cloud deployments and intranet servers
- Using BlackBerry Analytics to collect app data
- Configure a compliance rule for Windows antivirus detection in Good Control
- Configure support for FQDN resolution in Good Control
- Troubleshooting
- Feature support
- Browser support for HTML5 and CSS3
- Glossary
- BlackBerry Docs
- BlackBerry Access 2.11
- BlackBerry Access Administration Guide
- Troubleshooting
- Troubleshoot connectivity issues
Troubleshoot connectivity issues
If users are reporting connectivity issues, you can ask them to
perform connectivity tests. These tests also help you troubleshoot proxy servers and
PAC file configurations. Tests are performed on the connections between the device,
other servers, and the
BlackBerry Dynamics NOC
, and do not go through the BlackBerry Proxy
(if using
BlackBerry UEM
) or Good Proxy
(if using Good Control
).Provide the following instructions to users:
- Tap
to open the BlackBerry Dynamics Launcher. - Tap
. - In theAdvancedsection, choose one of the following:
- OniOSdevices, clickNetwork Utilities.
- OnAndroiddevices, clickNet Tools.
- Provide the URL or IP address that you want to test to users and tell them to enter it.
- Depending on what you want to test, tell users to select eitherPing,Trace, orLookup.