What is BlackBerry Work?
Installing and activating the BlackBerry Work app
- Install BlackBerry Work and activate using an access key
- Install BlackBerry Work and activate using the BlackBerry UEM Client
Use the BlackBerry Dynamics Launcher
Viewing and managing your email messages
- Viewing your email
- Reply to or forward an email message
- Send an attachment
- Save an attachment
- Delete an email message
- Automatically download email message attachments
- Manage deleted items
- Create an email
  - Restrictions on emails
- Move an email message to a different folder
- Use smart folders
- Refresh the message list
- Search email
- Change BlackBerry Work for Android settings
- Manage email folder synchronization
- Change your signature
- Create an automatic out of office reply
Managing your notifications and alerts
- Event and new mail alerts
- Added security feature for detailed notifications
- Managing sounds and notifications
  - General and VIP notification settings
  - Create email rules
Managing your contacts
- Open and view a contact
- Add a contact
- Adding or changing contact information
- Edit contact information
  - Delete a contact
  - Mark a contact as a VIP
- Send an email to a contact
- Send a text message to a contact
- Call a contact
- Using Skype For Business options
- Search for a contact
- Change contact settings
Managing your calendar
- View your calendar
- View a calendar event
- Contact event attendees
- Add a calendar event
- Forward a calendar event
- Edit a calendar event
- Delete a calendar event
- Add a shared calendar
Managing your documents
- Open BlackBerry Work Docs
- Access local docs
- Create a new folder
- Take a photo
- View and use a photo
- Play an audio or video file
- Access FileShare, SharePoint, and Box
- Work with offline files
- Add a new data source
- Add a repository using the Docs Self-Service web console
- Change Docs settings
- Delete a user-defined repository
Adding a shared mailbox to BlackBerry Work
- Add a shared mailbox to BlackBerry Work
About BlackBerry Work Permissions
Access your account settings
Change your password
Set up fingerprint authentication
Turn on Battery Saver
Sign out of BlackBerry Work
Frequently Asked Questions
Troubleshooting
- Generate a diagnostics report
- Upload log files to BlackBerry Support
- Send feedback to BlackBerry
- Resynchronize BlackBerry Work with your mail server
Open a Voltage SecureMail attachment
Using RSA Soft-Token Authentication
Data storage and aging
Exchange ActiveSync search limits

Manage email folder synchronization

Your email folders are synchronized automatically each time you open the app. After you open the app, the inbox is synchronized periodically in the background. You can also choose to automatically synchronize your email folders. Otherwise, folders are synchronized only when you open them.

The number of folders that you set for automatic synchronization will affect battery life and data usage on your device. You can turn off automatic synchronization for some folders to improve battery life or lower data usage.

To be able to synchronize your Drafts folder, you must be enabled for

Exchange ActiveSync

2016 or later and your mailbox must be hosted on

Microsoft Exchange

2016 or later. If you do not have the option to synchronize your Drafts folder, contact your administrator to confirm your mailbox settings.

From your Inbox or other mailbox, tap The navigation drawer icon

at the top of the screen.