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  1. BlackBerry Docs
  2. BlackBerry Work 3.1
  3. BlackBerry Work, Notes, and Tasks Administration Guide for BlackBerry UEM
  4. Configure BlackBerry Work connection settings

Configure 
BlackBerry Work
 connection settings

When you configure your environment for 
BlackBerry Work
, you must add the necessary 
Exchange ActiveSync
 servers and 
BlackBerry Enterprise Mobility Server
 instances to the connectivity profiles that you have assigned to users that will install 
BlackBerry Work
You can use one of the following two methods to specify the BEMS instances for use by 
BlackBerry Work
:
  • Disable the 
    Use heritage settings
     in the 
    BlackBerry Work
     App Config. This is the preferred method. When you disable this setting, you must add the following entitlements to the 
    BlackBerry Dynamics
     Connectivity profile:
    • BlackBerry Core and Mail Services (com.blackberry.gdservice-entitlement.coreandmail) 
    • BlackBerry Presence Service (com.blackberry.gdservice-entitlement.presence) 
    You would use this configuration if you have a larger environment that has several 
    BEMS
     instances running different 
    BEMS
     services (for example, one computer running one service).
  • Enable the 
    Use heritage settings
     option in the 
    BlackBerry Work
     App Config. When you enable this setting, 
    BlackBerry Work
     app searches for entries in the App Servers section of the 
    BlackBerry Dynamics
     Connectivity profile. You might use this configuration if you have a smaller environment that is configured with all or most of the 
    BEMS
     services installed on a single 
    BEMS
     instance (for example, 
    BEMS-Core
    , 
    BEMS-Mail
    , and 
    BEMS-Presence
     are installed on one computer, 
    BEMS-Docs
     is installed on a separate computer, and the 
    BEMS-Connect
     service is installed on another computer. 
For more information about the heritage settings see, BlackBerry Work app configuration settings.
  1. On the menu bar, click 
    Policies and Profiles
     > 
    Networks and Connections
    .
  2. Click The Add icon beside 
    BlackBerry Dynamics Connectivity profile
     to create a new connectivity profile or click on the Default connectivity profile to edit it.
  3. In the 
    Server
     field, specify the FQDN of the Exchange ActiveSync server.
  4. In the 
    Port
     field, specify the port for the Exchange ActiveSync server. By default, the port number is 443.
  5. In the 
    Primary BlackBerry Proxy cluster
     drop-down list, specify the name of the 
    BlackBerry Proxy
     cluster that you want to set as the primary cluster.
  6. In the 
    Secondary BlackBerry Proxy cluster
     drop-down list, specify the name of the 
    BlackBerry Proxy
     cluster that you want to set as the secondary cluster
  7. Click 
    Save
    .
  8. In the 
    App servers
     section, click 
    Add
     and complete one or more of the following tasks:
    Configuration
    Tasks
    If 
    Use heritage settings
     is enabled in the 
    BlackBerry Work
     App Config
    1. Search for and select 
      BlackBerry Work
      . Click 
      Save
      . For more information about the Use heritage settings option, see BlackBerry Work app configuration settings.
    If 
    Use heritage settings
     is disabled in the 
    BlackBerry Work
     App Config
    1. Search for and select 
      BlackBerry Core and Mail Services
       (com.blackberry.gdservice-entitlement.coreandmail). Click 
      Save
      .
    2. If you installed the 
      BEMS-Presence
       service, search for and select 
      BlackBerry Presence Service
       (com.blackberry.gdservice-entitlement.presence). Click 
      Save
      .
    If the 
    BEMS-Docs
     service is installed in your environment
    1. Search for and select 
      Feature - Docs Service Entitlement
       (com.good.feature.share). 
    2. Click 
      Save
      .
  9. In the table for the app, click The Add icon.
  10. In the 
    Server
     field, specify the FQDN of the 
    BlackBerry Enterprise Mobility Server
    .
  11. In the 
    Port
     field, specify the port of the 
    BlackBerry Proxy
     cluster that is used to access the 
    BlackBerry Enterprise Mobility Server
    . By default, the port number is 8443.
  12. In the 
    Priority
     drop-down list, specify the priority of the 
    BlackBerry Proxy
     cluster that must be used to reach the domain.
  13. In the 
    Primary BlackBerry Proxy cluster
     drop-down list, specify the name of the 
    BlackBerry Proxy
     cluster that you want to set as the primary cluster. 
  14. In the 
    Secondary BlackBerry Proxy cluster
     drop-down list, specify the name of the 
    BlackBerry Proxy
     cluster that you want to set as the secondary cluster.
  15. Click 
    Save
    .
  16. Click 
    Add
     or 
    Save
    .
  17. Assign the entitlement apps that you added in step 8 above to users or user groups. You can use one or more of the following options. For instructions, see the see the BlackBerry UEM Administration content. 
    1. Assign the app directly by completing one of the following tasks: