What is BlackBerry Work?
Installing and activating the BlackBerry Work app
- Install BlackBerry Work and activate using an access key
- Install BlackBerry Work and activate using the BlackBerry UEM Client
Use the BlackBerry Dynamics Launcher
Viewing and managing your email messages
- Viewing your email
- Reply to or forward an email message
- Send an attachment or a link
- Save an attachment
- Delete an email message
- Automatically download email message attachments
- Manage deleted items
- Create an email
  - Restrictions on emails
- Move an email message to a different folder
- Use smart folders
- Refresh the message list
- Search email
- Convert an email message to a note
- Change BlackBerry Work for Android settings
- Manage email folder synchronization
- Change your signature
- Create an automatic out of office reply
Managing your notifications and alerts
- Event and new mail alerts
- Added security feature for detailed notifications
- Managing sounds and notifications
  - General and VIP notification settings
  - Create email rules
Managing your contacts
- Open and view a contact
- Add a contact
- Adding or changing contact information
- Edit contact information
  - Delete a contact
  - Mark a contact as a VIP
- Send an email to a contact
- Send a text message to a contact
- Call a contact
- Using Skype For Business options
- Search for a contact
- Change contact settings
Managing your calendar
- View your calendar
- View a calendar event
- Contact event attendees
- Add a calendar event
- Forward a calendar event
- Edit a calendar event
- Delete a calendar event
- Add a shared calendar
- Importing an .ics file and adding it to the calendar
- Attach a calendar event to an email message
Managing your documents
- Open BlackBerry Work Docs
- Access local docs
- Create a new folder
- Take a photo
- View and use a photo
- Play an audio or video file
- Protect files and attachments
- Access FileShare, SharePoint, and Box
- Edit an Azure-IP RMS or AD-RMS protected file in BlackBerry Edit
- Work with offline files
- About pending uploads
- Add a new data source
- Add a repository using the Docs Self-Service web console
- Change Docs settings
- Delete a user-defined repository
Adding a shared mailbox to BlackBerry Work
- Add a shared mailbox to BlackBerry Work
Change your theme
About BlackBerry Work Permissions
Access your account settings
Change your password
Set up fingerprint authentication
Turn on Battery Saver
Sign out of BlackBerry Work
Frequently Asked Questions
Troubleshooting
- Generate a diagnostics report
- Upload log files to BlackBerry Support
- Send feedback to BlackBerry
- Resynchronize BlackBerry Work with your mail server
Open a Voltage SecureMail attachment
Using RSA Soft-Token Authentication
Data storage and aging
Exchange ActiveSync search limits

Upload log files to
BlackBerry
Support

If requested by

BlackBerry

Support, you can upload log files to help troubleshoot an issue you are having with

BlackBerry Dynamics

apps.

Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter.

Tap

to open the

BlackBerry Dynamics Launcher

Tap

In the

Support

section, click

Upload Logs

. The Log upload status bar displays the upload progress.

Click

Section:

Troubleshooting

Upload log files to BlackBerry Support

Upload log files to
BlackBerry
Support