Known issues
Items marked with an asterisk (*) are new for this release.
*If a user upgrades from their BlackBerry Connectivity app to version 1.21.0.868 or 1.21.0.869 after upgrading their Samsung device to Android 10, the Connectivity app does not start properly. (JI 2797599) Workaround: Restart the device. |
When a user turns off Battery Saver Mode, the device cannot use BlackBerry Secure Connect Plus until an event (for example, a network change or a device unlock) restores the connection. (JI 1609121) |
After a user upgrades a device to Android OS 7.0.x, BlackBerry Secure Connect Plus does not connect automatically. (JI 1599658)Workaround: Instruct the user to restart the device. If a device update to Android OS 7.1 or later is available, update the device. |
Samsung devices running Android OS 6.0 or later with an Android work profile cannot connect or reconnect with BlackBerry Secure Connect Plus when the device is locked. (JI 1496190)Workaround: Instruct users to unlock the device to restore the connection to BlackBerry Secure Connect Plus . |
After a user upgrades the BlackBerry PRIV to Android OS 6.0 or later, the BlackBerry Connectivity app does not connect to BlackBerry Secure Connect Plus . (JI 1426922)Workaround: Instruct users to update to the latest BlackBerry UEM Client , then restart the device. |