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  2. BlackBerry Connectivity
  3. Release Notes for iOS
  4. Known issues

Known issues

Issues that are new in this release are marked with an asterisk (*).
When a user tries to upgrade from a previous version of the app to the latest version available in the 
App Store
, the upgrade might not complete successfully due to a known issue in the 
iOS
 software.
Workaround:
 Uninstall the app that is currently on the device, then install the latest version that is available in the 
App Store
.
* When trying to upgrade the 
BlackBerry Connectivity
 app on devices running 
iOS
 13, the app update stalls and might not complete successfully if the device has a secure tunnel connection established. (2882439) 
Workaround
: Before you update the 
BlackBerry Connectivity
 app, disconnect the secure tunnel connection. After you update the app, check the app to verify that the connection is re-established.
The 
BlackBerry Secure Connect Plus
 connection might be intermittently lost due to dropped packets when the work queue is full. The secure tunnel connection is not automatically re-established. (2807151) 
Workaround
: Restart the device.