Known issues

* On

Samsung

devices running

Android

10, if you try to go to the Notification Access settings in the work profile, the "Notification access is not available for apps in your work profile" error message appears. (EMA-15339)

* During the activation of some devices with the

Work space only

(

Android Enterprise

fully managed device) activation type, updates to the

Google Play

Services interrupt the activation and the

UEM Client

activation screen appears again. When attempting to activate the device again, the error message “Unexpected internal error” appears. (EMA-14872)

Workaround

: For more information about this issue, visit support.blackberry.com/community  to read article 62771.

* On

Samsung

devices activated with the

Work and personal - full control

(

Android Enterprise

fully managed device) non-premium activation type, when an administrator unassigns an app, the app isn’t uninstalled but instead grayed out and cannot be opened. (EMA-14851)

Workaround

: On the device, manually uninstall the app.

When activating a

Samsung

device running

Android

8 with the

Work space only

or

Work space only

(Premium) activation types, the facial recognition feature on the device is not available. (EMA-9819)

On

Samsung Knox

3.0+ devices activated with the

Work space only

(

Samsung Knox

) activation type, when the “Disable work space” command is sent to the device, the user sees the password entry screen when trying to access the workspace instead of a locked screen. Later, when the “Enable work space” command is sent to the device, the keyboard does not appear correctly when the user tries to enter the password. (EMA-9809)

Workaround

: If the keyboard doesn’t appear correctly, press the Power button twice.

For

Samsung Knox

3.0+ devices activated with the

Work space only

(

Samsung Knox

) activation type, when the "Reset workspace password" command is sent to the device, the password reset screen does not display if the device is locked. The user can not access their work space until they set a new password. (EMA-9700)

Workaround

: Restart the device and set a new password.

After upgrading from

Android

7 (

Knox

2.x) to

Android

8 (

Knox

3.0+), the Home button, Menu button, and Developer Options screen are not available. (EMA-9698)

Workaround

: Restart the device.

On devices that are activated with an

Android

work profile, users can respond from notifications on the lock screen when the "Allow notification responses" IT policy rule is disabled. (EMA-8285)