Load-balancing data for

BlackBerry 10

devices

If you install multiple instances of

BlackBerry UEM

in the same domain, data for

BlackBerry 10

devices is load-balanced approximately equally across all healthy, running instances. For example, if you install three instances of

BlackBerry UEM

and the domain includes 3000

BlackBerry 10

devices,

BlackBerry UEM

assigns approximately 1000 devices to each of the three running instances.

BlackBerry UEM

load-balances when the number of devices on a specific server is more than 500 devices above the average device count per server.

You cannot manually assign

BlackBerry 10

devices to a specific instance. The

BlackBerry Affinity Manager

determines which instances manage

BlackBerry 10

devices.

If an instance is temporarily unavailable, the remaining instances manage user and device data.

Each

BlackBerry UEM

instance uses the same SRP ID and connects to the same

BlackBerry UEM

database. The components on each instance are all running and actively managing data for all device types, except for the

BlackBerry Affinity Manager

and

BlackBerry Work Connect Notification Service

. Only one instance of the

BlackBerry Affinity Manager

and the

BlackBerry Work Connect Notification Service

are active.

You can view the status of each instance in the management console.