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  2. BlackBerry UEM 12.11
  3. Administration
  4. Activating devices
  5. Activation step-by-step for users
  6. Activating iOS devices
  7. Activate an iOS version 12.2 or later device with the MDM controls activation type

Activate an iOS version 12.2 or later device with the MDM controls activation type

These steps apply to devices with 
iOS
 version 12.2 or later that are enrolled using MDM controls or using User Privacy with MDM options enabled.
During MDM enrollment on 
iOS
 version 12.2 or later, users must leave the 
BlackBerry UEM Client
 app to manually install the MDM profile. These steps are not required for earlier versions of 
iOS
.
Send the following activation instructions to the device user. 
  1. On the device, install the 
    BlackBerry UEM Client
     app. You can download the 
    BlackBerry UEM Client
     app from the 
    App Store
    .
  2. On the device, tap 
    UEM Client
    .
  3. Read the license agreement and tap 
    I Agree
    .
  4. Do one of the following:
    • Use a QR Code to activate your device. Scan the QR Code that you received in the activation email or that you generated in 
      BlackBerry UEM Self-Service
      . 
    • Manually activate your device.
      • Type your work email address and tap 
        Go
        .
      • If necessary, type the server address and tap 
        Go
        . You can find the server address in the activation email message you received or in 
        BlackBerry UEM Self-Service
        .
      •  Type your activation password and tap 
        Activate My Device
        .
  5.  When prompted to install a certificate, tap 
    OK
    .
  6. When prompted to download the configuration profile, tap 
    Allow
    .
  7. After the download is complete, open  
    Settings
    .
  8. Tap 
    General
     and navigate to 
    Profiles
    . 
  9. To install the profile, tap 
    UEM Profile
    .
  10. After the installation is complete, return to the 
    BlackBerry UEM Client
     app to complete the enrollment. 
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the 
    BlackBerry UEM Client
     app and tap 
    About
    . In the Activated Device and Compliance Status sections, verify that the device information and the activation time stamp are present.
  • In 
    BlackBerry UEM Self-Service
    , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.