The

BlackBerry Secure Connect Plus

Adapter goes into an “Unidentified network” state and stops working

Cause

Solution -

Windows Server

2008 R2 and

Windows Server

2008 R2 SP1

In Server Manager, expand
Roles > Network Policy and Access Services
. Right-click
Routing and Remote Access
and click
Disable Routing and Remote Access
.
Right-click
Routing and Remote Access
and click
Configure and Enable Routing and Remote Access
.
Complete the setup wizard, selecting these options:
On the
Configuration
screen, select
Network address translation (NAT)
.
On the
NAT Internet Connection
screen, select
Use this public interface to connect to the Internet
. Verify that
BlackBerry Secure Connect Plus
is displayed in the list of network interfaces.
Expand
Roles > Network Policy and Access Services > Routing and Remote Access > IPv4
and click
NAT
. Open the
Local Area Connection
properties and select
Public interface connected to the Internet
and
Enable NAT on this interface
. Click
OK
.
Open the
BlackBerry Secure Connect Plus
properties and select
Private interface connected to private network
. Click
OK
.
Right-click
Routing and Remote Access
and click
All Tasks > Restart
.
In the
Windows
Services, restart the
BlackBerry UEM – BlackBerry Secure Connect Plus
service.

Solution -

Windows Server

2012

In Server Manager, click
Manage > Add Roles and Features
. Click
Next
until you get to the
Features
screen. Expand
Remote Server Administration Tools > Role Administration Tools
and select
Remote Access Management Tools
. Complete the wizard to install the tools.
Click
Tools > Remote Access Management
.
Under
Configuration
, click
DirectAccess and VPN
.
Under
VPN
, click
Open RRAS Management
.
Right-click the Routing and Remote Access Server and click
Disable Routing and Remote Access
.
Right-click the Routing and Remote Access server and click
Configure and Enable Routing and Remote Access
.
Complete the setup wizard, selecting these options:
On the
Configuration
screen, select
Network address translation (NAT)
.
On the
NAT Internet Connection
screen, select
Use this public interface to connect to the Internet
. Verify that
BlackBerry Secure Connect Plus
is displayed in the list of network interfaces.
Open
Routing and Remote Access >
<server_name>
> IPv4
and click
NAT
. Open the
Local Area Connection
properties and select
Public interface connected to the Internet
and
Enable NAT on this interface
. Click
OK
.
Open the
BlackBerry Secure Connect Plus
properties and select
Private interface connected to private network
. Click
OK
.
Right-click the Routing and Remote Access Server and click
All Tasks > Restart
.
In the
Windows
Services, restart the
BlackBerry UEM – BlackBerry Secure Connect Plus
service.