I am a new customer (no previous version of 

BlackBerry UEM

)

Overview information and training
General product information	BlackBerry documentation
Training	BlackBerry Training
Support	BlackBerry Support

Base requirements
Overview	Preinstallation and preupgrade requirements
Software	Compatibility matrixes
Hardware	Hardware requirements

Infrastructure
On-premises	BlackBerry UEM on-premises documentation
Cloud	BlackBerry UEM Cloud documentation

BlackBerry UEM  components
Manage devices	MDM
Access internal corporate resources	BlackBerry Connectivity Node  and enterprise connectivity (BlackBerry UEM Configuration Guide)
Secure individual apps	BlackBerry Dynamics BlackBerry Enterprise Mobility Server  (BlackBerry Enterprise Mobility Server documentation) Microsoft Intune

Devices and activation types
User privacy  and BYOD	Application/container Management ( BlackBerry Dynamics ) iOS  Enterprise email only ( BlackBerry Secure Gateway )
Corporate- managed ( MDM controls )	iOS Android Windows 10 macOS BlackBerry 10
Corporate-owned ( Work space only )	Apple  DEP iOS   supervised mode Android Enterprise   Work space only Samsung KNOX   Work space only

Licensing
	BlackBerry Enterprise Licensing Guide
	Managing licensing for devices

High availability and disaster recovery
Active redundancy in the local site	Planning high availability for a BlackBerry UEM domain
Remote site failover	BlackBerry UEM Disaster Recovery Guide

Network segmentation
DMZ	Installing BlackBerry UEM in a DMZ
Direct Connect/DEC	Configure Direct Connect or a web proxy for BlackBerry Proxy connections