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  2. BlackBerry UEM 12.13
  3. Administration
  4. Managing iOS devices
  5. Activating iOS devices
  6. Activate an iOS version 12.2 or later device with the MDM controls activation type

Activate an 
iOS
 version 12.2 or later device with the 
MDM controls
 activation type

These steps apply to devices with 
iOS
 version 12.2 and later that are activated using 
MDM controls
 or User Privacy with MDM options enabled.
During MDM enrollment on 
iOS
 version 12.2 and later devices, users must leave the 
BlackBerry UEM Client
 app to manually install the MDM profile. These steps are not required for earlier versions of 
iOS
.
Send the following activation instructions to the device user, or send them a link to the following workflow: Activating your iOS device.
  1. On the device, install the 
    BlackBerry UEM Client
    . You can download the 
    BlackBerry UEM Client
     from the 
    App Store
    .
  2. On the device, tap 
    UEM Client
     and accept the License Agreement.
  3. Do one of the following:
    Task
    Steps
    Use a 
    QR Code
     to activate the device
    1. Tap The QR code icon. 
    2. Tap 
      Allow
       to allow the 
      BlackBerry UEM Client
       to take pictures and record video. 
    3. Scan the 
      QR Code
       in the activation email message that you received.
    Manually activate the device
    1. Type your work email address and activation password.
    2. If necessary, type the server address. You can find the server address in the activation email message you received or in 
      BlackBerry UEM Self-Service
      . 
    3. Tap 
      Next
      .
  4. Tap 
    Allow
     to allow the 
    UEM Client
     to send you notifications. Choosing 
    Don't Allow
     will prevent the device from activating completely.
  5. When you are prompted to install a configuration profile, tap 
    OK
    .
  6. When you are prompted to download the configuration profile, tap 
    Allow
    .
  7. After the download is complete, open 
    Settings
    .
  8. Tap 
    General
     and navigate to 
    Profiles and Device Management
    . 
  9. To install the profile, tap 
    BlackBerry UEM Profile
     and follow the instructions on the screen.
  10. After the installation is complete, return to the 
    BlackBerry UEM Client
     app to complete the activation. 
  11. If you are prompted, follow the instructions on the screen to install work apps on your device.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the 
    BlackBerry UEM Client
     app and tap 
    About
    . In the Activated Device and Compliance Status sections, verify that the device information and the activation time stamp are present.
  • In 
    BlackBerry UEM Self-Service
    , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.