Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry UEM 12.13
  3. Administration
  4. Managing iOS devices
  5. Activating iOS devices
  6. Activate an iOS or iPad OS device with Apple User Enrollment

Activate an 
iOS
 or 
iPad
 OS device with 
Apple
 User Enrollment

Apple
 User Enrollment is supported on devices running 
iPad
 and 
iPad
 OS 13.1 or later.
To start enrollment, users use the camera app on the device to scan a 
QR Code
 provided in the 
Apple
 User Enrollment activation email to manually download and install the MDM profile to the device. To activate their device, users log in to their managed 
Apple
 ID account that matches the email address of the 
BlackBerry UEM
 user account. You should assign the 
UEM Client
 using a VPP license to users if you want to allow them to easily activate other 
BlackBerry Dynamics
 apps, import certificates, use 
BlackBerry 2FA
 features, use 
CylancePROTECT
, and check their compliance status. The 
UEM Client
 setup starts when the user accepts the license agreement.
Send the following activation instructions to the device user.
  • Verify that you received an activation email that has the 
    QR Code
     for 
    Apple
     User Enrollment. If you didn't receive the email, contact an administrator.
  • If your device is already activated with 
    BlackBerry UEM
    , you must deactivate your device.
  • Uninstall the 
    BlackBerry UEM Client
    . 
  • You must have a managed 
    Apple
     ID account that is managed through your organization.
  • Your device must not be a supervised device. If your device is supervised, it is noted in the Settings app near your 
    Apple
     ID. 
  1. Open the activation email that contains the 
    QR Code
     for 
    Apple
     User Enrollment. If the 
    QR Code
     already expired, you can request a new activation code from 
    BlackBerry UEM Self-Service
     or contact your administrator. 
  2. Open the Camera app on your device and scan the QR code in the activation email. When you are prompted, tap the notification to open the URL in 
    Safari
    . 
  3. When you are prompted to download the 
    UEM
     configuration profile, tap 
    Allow
    . 
  4. After the download is complete, tap 
    Close
    . 
  5. Go to 
    Settings
     > 
    General
     > 
    Profile
    . 
  6. Tap 
    UEM profile
    . 
  7. On the User Enrollment screen, tap 
    Enroll my iPhone
     or 
    Enroll my iPad
    . 
  8. Type your passcode. 
  9. Log in to 
    Apple
     ID using your managed 
    Apple
     ID credentials. 
  10. If your administrator assigned the 
    BlackBerry UEM Client
     app to you, tap 
    Install
     when prompted or open Work Apps. 
  11. To set up the 
    BlackBerry UEM Client
     app, open it and accept the license agreement. Follow the instructions on the screen to complete the activation process. 
To verify that the activation process completed successfully, perform one of the following actions:
  •  On the device, open the 
    BlackBerry UEM Client
     app and tap 
    About
    . In the Activated Device and Compliance Status sections, verify that the device information and the activation time stamp are present. 
  • In 
    BlackBerry UEM Self-Service
    , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.