- Configuring BlackBerry UEM Cloud for the first time
- Installing the BlackBerry Connectivity Node to connect to resources behind your organization's firewall
- BlackBerry Connectivity Node planning information
- Steps to install and activate the BlackBerry Connectivity Node
- Prerequisites: Installing the BlackBerry Connectivity Node
- Installing or upgrading the BlackBerry Connectivity Node
- Creating server groups
- Troubleshooting BlackBerry Connectivity Node issues
- The BlackBerry Connectivity Node does not activate with BlackBerry UEM Cloud
- The BlackBerry Connectivity Node does not connect with the company directory
- The BlackBerry Connectivity Node does not connect with BlackBerry UEM Cloud
- A list of BlackBerry Connectivity Node instances does not load in the management console
- Configuring the BlackBerry Connectivity Node to use the BlackBerry Router or a TCP proxy server
- Connecting BlackBerry UEM to Microsoft Azure
- Linking company directory groups to BlackBerry UEM groups
- Obtaining an APNs certificate to manage iOS and macOS devices
- Configuring BlackBerry UEM for DEP
- Configuring BlackBerry UEM to support Android Enterprise devices
- Simplifying Windows 10 activations
- Configuring BlackBerry UEM Cloud to support BlackBerry Dynamics apps
- Manage BlackBerry Proxy clusters
- Configure Direct Connect using port forwarding
- Connecting BlackBerry Proxy to the BlackBerry Dynamics NOC
- Overriding global HTTP proxy settings for a BlackBerry Connectivity Node
- Configure email notifications for BlackBerry Work
- Grant application impersonation permission to the service account
- Obtain an Azure app ID for BEMS with credential authentication
- Obtain an Azure app ID for BEMS with certificate-based authentication
- Associate a certificate with the Azure app ID for BEMS
- Create a trusted connection between BEMS Cloud and Microsoft Exchange Server
- Replace or delete the trusted connection SSL certificates
- Configuring BlackBerry Dynamics Launcher
- Configuring BEMS-Docs
- Enable the BEMS-Docs service
- Configure BEMS-Docs settings
- Create a trusted connection between BEMS-Docs and Microsoft SharePoint
- Managing Repositories
- Configuring repositories
- Admin-defined shares
- Granting user access permissions
- Change access permissions
- Define a repository
- Add users and user groups to repositories
- Edit a repository
- Allow user-defined repositories
- Enable user-defined repository permissions
- Access permissions
- Change user access permissions
- View user repository rights
- Configuring an on-premises BEMS in a BlackBerry UEM Cloud environment
- Steps to configure BlackBerry UEM Cloud to communicate with on-premises BEMS
- Import the certificate to the BEMS Windows keystore
- Import the certificate into the Java keystore on BEMS
- Configure the BlackBerry Dynamics server in BEMS
- Configure BEMS connectivity with BlackBerry Dynamics
- Add an app server hosting the entitlement apps to a BlackBerry Dynamics connectivity profile
- Export the BlackBerry Proxy certificate to the local computer
- Migrating users, devices, groups, and other data from a source server
- Prerequisites: Migrating users, devices, groups, and other data from a source server
- Connect to a source server
- Considerations: Migrating IT policies, profiles, and groups from a source server
- Complete policy and profile migration for BlackBerry Dynamics-activated users
- Migrate IT policies, profiles, and groups from a source server
- Considerations: Migrating users from a source server
- Migrate users from a source server
- Considerations: Migrating devices from a source server
- Migrate devices from a source server
- Device migration quick reference
- Migrating DEP devices
- BlackBerry Docs
- BlackBerry UEM 12.13
- Installation and Configuration
- Cloud Configuration
- Installing the BlackBerry Connectivity Node to connect to resources behind your organization's firewall
- Troubleshooting BlackBerry Connectivity Node issues
- The BlackBerry Connectivity Node does not connect with the company directory
The BlackBerry Connectivity Node does not connect with the company directory
BlackBerry Connectivity Node
does not connect with the company directoryDescription
After you specify the information for your company directory and click Save, you receive an error message that the
BlackBerry Connectivity Node
cannot connect with the company directory.Possible solutions
Try any of the following:
- Verify that you specified the correct settings for the company directory.
- Verify that you specified the correct login information for the directory account and that the account has the necessary permissions to access the company directory.
- Verify that the correct ports are open in your organization's firewall.
- Verify that you did not use the same activation file for two different installations.
- Verify that you are using the most recent activation file.
- Review the most recent log file for details about why theBlackBerry Connectivity Nodecannot access the company directory. By default, the log files for theBlackBerry Connectivity Nodeare located in<drive:>:\Program Files\BlackBerry\BlackBerry Connectivity Node\Logs.
- If you are usingMicrosoft Active Directory, visit support.blackberry.com/community to read article 36955.