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  2. BlackBerry UEM 12.13
  3. Installation and Configuration
  4. BlackBerry UEM Installation and Upgrade
  5. Supported upgrade environments

Supported upgrade environments

When you upgrade to the latest version of 
BlackBerry UEM
, you upgrade the management console and the database. 
The following are the supported upgrade paths to 
BlackBerry UEM
 version 12.13:
  • You can use the setup application to upgrade 
    BlackBerry UEM
     version 12.11 or later to 
    BlackBerry UEM
     version 12.13. If you have 
    BES12
     version 12.5 or earlier, you must first upgrade all instances to 
    BlackBerry UEM
     version 12.8.1 (following supported upgrade paths) and synchronize the environment, then upgrade version 12.8.1 to 
    BlackBerry UEM
     version 12.10, then to version 12.11 before you can upgrade to 
    BlackBerry UEM
     version 12.13.
  • If you have 
    Good Control
     version 4.0 and later and 
    Good Proxy
     version 4.0 and later, you must first upgrade all instances to 
    BlackBerry UEM
     version 12.8.1, synchronize the environment, and then upgrade to 
    BlackBerry UEM
     version 12.10, then to version 12.11 before you can upgrade to 
    BlackBerry UEM
     version 12.13.
  • You can install 
    BlackBerry UEM
     and migrate policy sets, connectivity profiles, app groups, app usage (for certificates), and certificates from 
    Good Control
     (standalone) version 5.0 to 
    BlackBerry UEM
    .
  • You can migrate IT policies, profiles, groups, users, and devices from 
    BES10
     to 
    BlackBerry UEM
     version 12.9 and then upgrade or migrate from 
    BlackBerry UEM
     version 12.9 to version 12.11, and then upgrade or migrate to version 12.13. 
For details about supported upgrade paths, visit support.blackberry.com/community to read article 38980. For information about performing 
Good Control
 synchronization, visit support.blackberry.com/community to read article 39172.
If you are upgrading an environment that has activated 
BlackBerry Dynamics
 applications on devices, connections to the application servers, including the mail server, will continue to supported. For example, the 
BlackBerry Work
 application will continue to receive email during the upgrade. 
BlackBerry Dynamics
 applications cannot be activated during the upgrade. All servers in the environment must be upgraded before any 
BlackBerry Dynamics
 applications can be activated. Upgrade all servers in the environment within 24 hours of the first server upgrade.