I am a new customer (no previous version of 

BlackBerry UEM

)

Overview information and training
General product information	BlackBerry documentation
Training	BlackBerry Training
Support	BlackBerry Support

Base requirements
Overview	Preinstallation and preupgrade requirements
Software	Compatibility matrixes
Hardware	Hardware requirements

Infrastructure
On-premises	BlackBerry UEM on-premises documentation
Cloud	BlackBerry UEM Cloud documentation

BlackBerry UEM  components
Manage devices	MDM
Access internal corporate resources	BlackBerry Connectivity Node  and enterprise connectivity (BlackBerry UEM Configuration Guide)
Secure individual apps	BlackBerry Dynamics BlackBerry Enterprise Mobility Server  (BlackBerry Enterprise Mobility Server documentation) Microsoft Intune

Devices and activation types
User privacy  and BYOD	Android Enterprise  with work profile App/container management ( BlackBerry Dynamics ) iOS  work email only ( BlackBerry Secure Gateway )
Organization-managed	Android Enterprise  with work profile Android Enterprise  fully managed device with work profile iOS MDM controls macOS MDM controls BlackBerry 10
Organization-owned	Apple  DEP iOS  supervised mode Android Enterprise  fully managed device Android Enterprise  fully managed device with work profile
Deprecated management types for legacy devices	Android  device administrator Samsung Knox

Licensing
	BlackBerry Enterprise Licensing Guide
	Managing licensing for devices

High availability and disaster recovery
Active redundancy in the local site	Planning high availability for a BlackBerry UEM domain
Remote site failover	BlackBerry UEM Disaster Recovery Guide

Network segmentation
DMZ	Installing BlackBerry UEM in a DMZ
Direct Connect/DEC	Configure Direct Connect or a web proxy for BlackBerry Proxy connections