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  3. BlackBerry AtHoc 7.11
  4. System Administrator Configuration Guide
  5. Configure devices
  6. Manage a TTY/TDD phone device

Manage a TTY/TDD phone device

Only the EN-US locale is supported on TTY/TDD phone devices.
  1. In the navigation bar, click .
  2. In the 
    Devices
     section, click 
    Devices
    .
  3. Click 
    TTY/TDD Phone
    .
  4. On the device details page, click 
    Edit
    .
  5. Modify the values in the 
    Details
     section with names and information that are valid for your organization. You must have the Enterprise Administrator role to update the Name, Common Name, Group Name, and Device Group Order.
  6. Optionally, select the 
    Enable GETS
     option to enable Government Emergency Telecommunications Service (GETS) calls. GETS calls can be made only from land lines and not from mobile phones.
  7. In the 
    Contact Info Editing
     field, select either 
    All
     or 
    End Users
     depending on whether you want everyone or just end users to have the ability to edit their contact info.
  8. Optionally, select 
    Users must provide contact info for this Device in Self Service
     if you want to require users to provide that information. If you do not select this check box, users are still able to provide the information, but it is not required.
  9. Optionally, in the 
    Help Text
     fields, enter text that will appear on the screen when operators are authoring an alert.
    You must have the Enterprise Administrator role to edit the Help Text fields.
    • Targeting Help Text
      : When the operator selects this device as a target, the text you enter in this field appears at the top of the 
      Review and Publish
       screen. For example, if you want to remind operators that TTY/TDD phone messages have a character limit, you can enter the following text:
      "TTY/TDD Phone: Alert will be split into multiple messages if it exceeds 140 characters or 70 unicode characters."
      The text then appears at the top of the Review and Publish screen.
    • Contact Info Help Text
      : The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
    • Contact Info Tool Tip
      : The text you enter in this field appears as a pop-up tool tip when the user hovers their cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
  10. In the 
    Delivery Gateways
     section, from the 
    Add a Delivery Gateway
     list, select 
    AtHoc
    Cloud Delivery Service (West) 
    or 
    AtHoc
    Cloud Delivery Service (East)
    .
  11. Click 
    Configure
    .
  12. In the text field that appears, replace the content with the following: 
    <Configuration><DeviceName>TTY Phone</DeviceName><AlertContent Type="Voice" /></Configuration>
  13. Click 
    Save
    .
  14. Click 
    Enable
     if you are ready to make the device available for alert publishing.
    The TTY/TDD Phone device is then fully configured.