- BlackBerry AtHoc set up and administration overview
- Manage organizations
- Configure BlackBerry AtHoc settings
- Configure basic settings
- Manage system settings
- Specify system settings options
- Add or remove a disclaimer for the BlackBerry AtHocmanagement system
- Security policy settings
- Define password rules
- Configure password complexity
- Enforce a system-wide password update
- Revoke operator permissions
- Set session timeout and continue session values
- Limit active sessions
- Enable operator login using smart cards
- Require operator login using smart cards
- Enable SSO certificate revocation list checking
- Enable CAPTCHA validation
- Monitor system health
- Overview of system health monitoring
- Review preconfigured health monitors
- View the list of system health monitors with errors
- Create a system health monitor
- Edit a health monitor
- Disable a system health monitor
- Enable a system health monitor
- Delete a system health monitor
- Refresh a system health monitor
- View the diagnostic log
- View geolocation transactions and logs
- Database archiving
- Organizations Manager
- Enable and disable features
- Manage the agents for integrated devices
- Provision applications that can call the web API
- Configure API throttling settings
- View the operator audit trail report
- Manage system jobs
- Purge ended alerts
- Configure device gateways
- Configure devices overview
- Configure devices
- Enable and disable devices
- Set device delivery priority
- Add a device to the user details contact information
- Manage mass communication devices
- Mass device types and categories
- Create a mass device endpoint
- View and edit device details
- Configure Giant Voice devices
- Configure the AtHoc Connect organization network
- Manage the Cloud Services Gateway
- Configure RSS feed information for RSS and Atom content feeds
- Configure XML feed information for mass communication devices
- Configure failover delivery gateways
- Manage a TTY/TDD phone device
- Manage a pager device
- Configure desktop app settings
- BlackBerry AtHoc Customer Support Portal
- Legal notice
View the diagnostic log
The diagnostic log allows you to view various logs and events and export that information to a .csv file, which can be then sent to
BlackBerry AtHoc
customer support for troubleshooting purposes. You can export a maximum of 30,000 events.- In the navigation bar, click
. - In theSystem Setupsection, clickDiagnostic Log. The diagnostic log appears.
- Optionally, at any time, clickRefreshto refresh the log manually and show the most recently received alerts.
- Optionally, clickClear Logto remove all entries from the log.You must be logged in to the System Setup (3) organization and have system administrator permissions to clear the diagnostic log
- Optionally, clickExportto export the contents of the log to a .csv file. As soon as you click Export, a drop-down list appears, allowing you to choose between downloading the current page of results or the last 30,000 results.
Run a basic search of the diagnostic log
To limit the number of events displayed in the diagnostic log, you can run a basic or advanced search of the contents.
- Enter a single search criteria—such as an event ID, event type, or server name—in theSearchfield.
- Click
.
Run an advanced search of the diagnostic log
- ClickAdvanced.
- In theAdvanced searchsection, enter search criteria in any combination of the following fields:
- Event Id
- Type
- Server
- Assembly
- Module
- Member
- Short Message
- Time
- Thread Id
- ClickSearch.