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  4. BlackBerry AtHoc Account User Guide
  5. Create an accountability template
  6. Define details for an accountability template or event

Define details for an accountability template or event

The Event Details section is used to define the key parts of an accountability event or template in the system: the severity, type, name, description, status attributes, Website links, or location details that are relevant.
To add details, complete the following steps:
  1. (Optional) If you are creating an accountability event or template in a language other than default language displayed on the screen, click the button next to the Type field and select the language from the list that appears. Note that this does not change the language displayed on the screen. Instead, it changes the language in which the message is delivered. If text-to-speech is enabled on the system, the audio portion of the event is delivered in the language you selected. 
  2. In the 
    Severity
     field, select the severity level from the dropdown list.
    High severity is reserved for extreme emergencies. On the Mobile application, it overrides the device sound settings to emit any sounds associated with the event or template.
  3. In the 
    Type
     field, select the type of event or event template you are creating.
  4. In the 
    Name
     field, enter a one-line summary that communicates the purpose of the event or template. There is a 100 character maximum in this field. The name is required and displays at the top of the recipients' screen when the event is started. 
  5. (Optional) If you want to insert a placeholder into the event or template title, click the The view placeholders icon (
    Expand
    ) icon and select the placeholder in the dropdown list that appears.
  6. In the 
    Description
     field, enter up to 4000 characters of text that communicate why the event has been created and provide instructions to the affected users. 
  7. (Optional) If you want to insert a placeholder into the event or template body, click the The view placeholders icon (
    Expand
    ) icon and select the placeholder in the dropdown list that appears.
  8. (Optional) In the 
    Location
     field, click the 
    Add
     button to access a map on which you can designate a geographic area for the event or template. If you select Email or Desktop Popup in the Select Personal Devices section when you create an event from this template, the map image is included in the event if this capability has been enabled for your organization.
    For a detailed description on how to specify a geographic location, see  "Select an alert or event location" in the 
    BlackBerry AtHoc Create and Publish Alerts User Guide
    .
  9. (Optional) In the 
    More Info Link
     field, enter one of the following:
    • A URL that opens a Web page where users can go to get more details about the event when an alert is sent out. When users receive alerts generated from the event, a 
      For Further Information
       link within it will take them to the Web page.
    • A URL that opens an attachment (media or documents) stored on Dropbox. For details on how to store an attachment on Dropbox, see "Add an attachment using Dropbox" in the 
      BlackBerry AtHoc Create and Publish Alerts User Guide
      .
  10. If you entered a URL in Step 9, click the 
    Test URL
     link to verify that the link works correctly.
  11. In the 
    Status
     field, click the list to view predefined statuses you can add to the event or template. The Status field represents the response options the event recipient can choose from when responding to the event alert. Each status comes with a set of predefined responses that event recipients must choose from in order to stop receiving follow-up messages for the same event. You can create customized accountability statuses. See Create a custom accountability status response.
  12. When you are done, go to the Affected Users section and configure the fields within it. See Define affected users for an accountability template or event.