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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. IPAWS Alerts User Guide
  5. Track alerts through BlackBerry AtHoc reports
  6. Track published alerts

Track published alerts

In an alert summary, the Reports list provides access to a set of reports that allow you to analyze the effectiveness of published alerts. Charts and summary data indicate if an alert has reached all intended recipients and also help you gauge their responses.
For example, if an alert did not reach all of the targeted recipients, there might be a problem with specific delivery devices. If you need to drill down to the user level, open one of the user tracking reports to see the alert delivery statistics for each target recipient. All tracking reports can be printed and exported.
  1. Do one of the following:
    • On the 
      BlackBerry AtHoc
       home page, in the 
      Live Alerts
       section, click 
      Sent Alerts
      .
    • In the navigation bar, click 
      Alerts
       > 
      Sent Alerts
      .
  2. On the 
    Sent Alert
     list, open an alert and click 
    Advanced Reports
    .
  3. In the 
    Reports
     section:
    • The default report displayed is Delivery Distribution by Devices, which shows whether an alert reached all intended recipients and how they responded.
    • The Targeted number represents the number of users selected to receive the alert when the operator selected targets using distribution lists, attributes, or organizations.
    • The Sent number represents the number of alerts sent by the 
      BlackBerry AtHoc
       system.
      Delivery Distribution by Devices report
  4. Compare the number of alerts sent with the number of responses by the intended audience. The report also displays the number of user responses received for each response option. The response values are based on the number of sent alerts.
  5. In the 
    Publishing Lifecycle
     section, check if there were delivery errors. Click 
    Show Details
     to see the batch log.
    The Ending Lifecycle section displays the end time of the alert.
    Publishing lifecycle section of a report
  6. Click 
    Select a Report
     to view different types of reports.
    For COG to COG alerts, the 
    User Tracking Report - with Devices
     provides details by COG and shows the delivery status. For example, the following image highlights the target COG name, the IPAWS CAP Exchange device, and the delivery detail status "Accepted by IPAWS".
    User tracking report with devices
    For public alerts, the 
    User Tracking Report - with Devices
     provides similar details by device type. For example, the following image highlights the device name, the IPAWS public devices (EAS, NWEM, and WEA), and the delivery detail status "Accepted by IPAWS".
    User tracking report with devices for public alerts