Known issues
The following table describes issues that were first noted in version 4.7. Subsequent tables in this section list all other known issues, organized based on the product version that first exhibited the issue.
4.7
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-8321 |
Android |
When using a OnePlus 6T device, an operator cannot access the alert publishing flow when an invalid fingerprint is provided for Biometric Authentication. |
Disable the Biometric Authentication setting in the organization details screen on the BlackBerry AtHoc mobile app. |
4.6.1
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-8012 |
Both |
When an operator taps on a new collaboration message notification, the message is not displayed. |
— |
MBL-8023 |
iOS |
The BlackBerry AtHoc mobile app does not get upgraded until Track Me is running on iOS devices. |
— |
MBL-8053 |
iOS |
When an operator turns on Airplane mode, the network connection banner is displayed only on the Home screen and not on other screens. |
— |
MBL-8054 |
Android |
An Operator cannot disconnect an organization when the Collaboration feature is not configured in the management console. |
— |
4.6
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-7573 |
iOS |
On the collaboration screen, the footer at the bottom appears blank, which makes the chat look like it is clipped. |
— |
MBL-7584 |
iOS |
On the collaboration screen, the header scrolls. |
— |
MBL-7593 |
iOS |
On the collaboration screen, the processing icon does not display until all historical information displays. |
— |
4.5
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-1048 |
iOS |
If you send an emergency and then close the app while the app is still contacting the organization, the emergency is not sent. |
— |
MBL-1102 |
Both |
The Information icon is missing for a Check In event on the global map and on maps within an alert with a Check In event. |
— |
MBL-7371 |
iOS |
When the mobile app is launched from the app shortcut, the progress indicator is displayed as a white box. |
— |
4.4
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-6774 |
Both |
When the Mobile App and the Dynamics Mobile App are installed on the same device, the Bluetooth button pairs to both apps after turning Bluetooth on and off. |
— |
MBL-6864 |
Android |
The file name of an attachment is different in the alert details screen than the file name when the attachment is opened. |
— |
MBL-6926 |
iOS |
If the Mobile App is registered while Location Services is not enabled, the "Turn on Location Services to Allow AtHoc to determine Your Location" message appears and then disappears. |
— |
MBL-7218 |
iOS |
With iOS 13, a thick black border appears around the Login screen fields. |
— |
4.2.2
- There are no known issues for this release.
4.2
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-2070 |
Android |
Unable to do a manual refresh to view the latest information in the Delivery Summary section. |
— |
MBL-3433 |
Android |
Device is connected to the internet but the "No network connectivity" banner is still displayed. |
— |
MBL-3471 |
Android |
When replying to an alert, if the user receives an SMS, replies to the SMS, and then switches back to the app, a "Connection Error" message is displayed. |
— |
MBL-5043 |
iOS |
A blank white screen is displayed in place of a keyboard when the Touch ID authentication dialog is dismissed. This issue is observed only on iPhone 7 (iOS 10.2.1). |
— |
MBL-5581 |
Android |
When the user is switching organization and sends an emergency using the 3D Touch app short cut, the emergency is not sent successfully. |
— |
MBL-6862 |
Both |
Video recorded from a phone device while sending an emergency is blurry when the video is added as an attachment. |
— |
4.1
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-5036 |
Android |
Mass device alert template is available for publishing when the template is in a 'Not ready to Publish' state. |
— |
4.0
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-5350 |
Both |
On the Change Location screen, the map is zoomed out on Android and zoomed in on iOS. |
— |
3.5
Jira ID |
Platform |
Summary |
Workaround |
|---|---|---|---|
MBL-1092 |
iOS |
Bubble content with driving directions icon is missing for Start and End points of escape routes on the map. Start and End points are not tappable. |
— |
MBL-1408 |
Both |
A Check In is sent to BlackBerry AtHoc even though it was cancelled on the mobile device. |
— |
MBL-1705 |
Both |
On the SSA map, the title of a shape that is inside another shape is not easy to see. |
— |
MBL-2372 |
Both |
No error occurs when publishing an alert with no users defined for targeting. |
— |
MBL-3339 |
Both |
An alert is getting published to non-restricted distribution lists. |
— |
MBL-3902 |
Android |
After sending an emergency and putting the mobile app in the background, when the emergency is sent, the mobile app opens. |
— |