Known issues
For more information about known issues with the BlackBerry Workspaces server, visit support.blackberry.com/community to read article 48259.
For more information about known issues with the BlackBerry Workspaces Web Application, visit support.blackberry.com/community to read article 48261.
Known issues in the BlackBerry Workspaces Web Application
* When an administrator creates a workspace from the administrator console, if the Read acknowledgement required checkbox is selected, the "You do not have permission to perform this action" error message appears but the workspace is created anyway.(WSSERV-21594) |
When performing a search for a folder, if the user clicks on one of the results in the autocomplete list, the error message "The folder was not found or has been deleted" displays. (WSSERV-21011) |
When viewing a document in the online viewer in curtain mode, if the user navigates away and returns, the "To view this file, Click here" dialog does not appear correctly. (WSSERV-20994) |
In the notification inbox, when a user clicks the edit link beside a document, the document opens in the Online Viewer instead of the Microsoft Online editor. (WSSERV-20965)
Workaround : Manually navigate to the file and click Edit . |
When a Docusign file is shared from BlackBerry Workspaces, the filename appears in the email notification even though the Workspaces policy is set to exclude details. (WAP-9126) |
If a user is using Microsoft Internet Explorer, when they share a workspace, an blank page displays momentarily. (WAP-8969) |
When you draw lines on a file in the web application, if you share the file with a BlackBerry Workspaces for Android, iOS, or Windows user, the color of the lines and some shapes might not display as expected when the user views the file. (WAP-8161) |
Known issues in the in the BlackBerry Workspaces server
* When deleting more than 20 files at a time, only the first 20 files are deleted from the server. (WSSERV-21449) |
* After the installation of a BlackBerry Workspaces server, when you try to configure a Windows File Share connector a "Validation failed. The repository did not respond or does not match the selected type" error message appears. For more information, visit https://support.blackberry.com/community to read KB 63630. |
When a file is shared, the file expiration date and time in the recipient's email notification is in UTC format. (WSSERV-21135) |
If an activity report contains more than 1,048,576 rows, some of the rows do not display in Microsoft Excel. (WSSERV-20037)
Workaround : Open the source file in a text editor, create smaller source files, and open the smaller files in Excel. |
The 'Full access download' option does not work for revoked documents that are encrypted with BYOK. (WSSERV-19980) |
When a user tries to upload multiple protected documents simultaneously, if one of the documents has already been uploaded, an exception occurs and the upload fails. (WSSERV-19879)
Workaround : Click Retry. |