Known issues
For more information about known issues with the BlackBerry Workspaces server, visit support.blackberry.com/community to read article 48259.
For more information about known issues with the BlackBerry Workspaces Web Application, visit support.blackberry.com/community to read article 48261.
Known issues in the BlackBerry Workspaces Web Application
When performing a search for a folder, if the user clicks on one of the results in the autocomplete list, the error message "The folder was not found or has been deleted" displays. (JI 2852409) |
When viewing a document in the online viewer in curtain mode, if the user navigates away and returns, the "To view this file, Click here" dialog does not appear correctly. (JI 2851414) |
In the notification inbox, when a user clicks the edit link beside a document, the document opens in the Online Viewer instead of the Microsoft Online editor. (JI 2834496)
Workaround : Manually navigate to the file and click Edit . |
When a Docusign file is shared from BlackBerry Workspaces, the filename appears in the email notification even though the Workspaces policy is set to exclude details. (JI 2741238) |
If a user is using Microsoft Internet Explorer, when they share a workspace, an blank page displays momentarily. (JI 2728645) |
When you draw lines on a file in the web application, if you share the file with a BlackBerry Workspaces for Android, iOS, or Windows user, the color of the lines and some shapes might not display as expected when the user views the file. (JI 2680346) |
Known issues in the in the BlackBerry Workspaces server
When a file is shared, the file expiration date and time in the recipient's email notification is in UTC format. (JI 2873123) |
On the Permission management screen, files in transient workspaces (such as iManage) remain in the list even though they have already been deleted. When a user tries to select one of the deleted files to manage its permissions, an error message appears. (JI 2731917) |
If an activity report contains more than 1,048,576 rows, some of the rows do not display in Microsoft Excel. (JI 2665710)
Workaround : Open the source file in a text editor, create smaller source files, and open the smaller files in Excel. |
The 'Full access download' option does not work for revoked documents that are encrypted with BYOK. (JI 2652105) |
When a user tries to upload multiple protected documents simultaneously, if one of the documents has already been uploaded, an exception occurs and the upload fails. (JI 2636581)
Workaround : Click Retry. |