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  2. BlackBerry Enterprise IM
  3. Enterprise IM for Cisco User Guide
  4. Open the BlackBerry Enterprise IM for Cisco app

Open the 
BlackBerry Enterprise IM
 for 
Cisco
 app

Verify with your administrator to make sure that your 
BlackBerry 10
 device is activated on 
BlackBerry UEM
 version 12.6, 
BES12
 version 12.0 or later, or 
BES10
 version 10.2 or later, has a work space, and is running 
BlackBerry 10 OS
 version 10.2 or later.
If your organization is using 
BlackBerry Secure Connect Plus
, make sure that your 
BlackBerry 10
 device is activated on 
BlackBerry UEM
 version 12.6 or 
BES12
 version 12.2 or later and running 
BlackBerry 10 OS
 version 10.3.2 or later.
  1. To switch to your work space, swipe down from the top of the screen. Tap 
    Switch to Work
    .
    • If the 
      BlackBerry Enterprise IM
       for 
      Cisco
       app is a required app for your organization, it is installed for you.
    • If the 
      BlackBerry Enterprise IM
       for 
      Cisco
       app is an optional app, you must download and install it. In the 
      BlackBerry World
       for Work storefront, on the 
      Company Apps
       screen or 
      Public Apps
       screen, tap 
      Enterprise IM for Cisco
      . 
  2. In your work space, tap 
    Enterprise IM for Cisco
    .
  3. Enter your sign-in information. If you don't have the required information, contact your administrator. Complete the following tasks:
    • Username:
       Type the sign-in address that your 
      Cisco Unified Presence
       administrator assigns you. 
    • Password:
       Type the password that you use to access the network in your organization.
    • Server address:
       Type the address of the 
      Cisco Unified Presence
       server.