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  4. BlackBerry 10 users: Switch from BBM or BBM Protected to BBM Enterprise

BlackBerry 10
 users: Switch from
BBM
 or
BBM Protected
 to
BBM Enterprise

To continue protecting your organization's
BBM
 chats with enhanced security and encryption, users in your organization must switch to the
BBM Enterprise
 app.
Before users in your organization switch to
BBM Enterprise
, make sure they're using the latest version of
BBM
. Users in your organization can complete the following steps to make sure they're using the latest version of
BBM
:
Open
BlackBerry World
. Tap The Menu icon >
My World
 >
My Apps & Games
. At the top of the screen, tap the
Updates
 tab. If
BBM
 appears in the Updates tab, tap the
Update
 icon.
To switch to
BBM Enterprise
, users in your organization can complete the following steps.
  1. In the
    BBM
     app, swipe down from the top of the screen.
  2. Tap The Settings icon.
  3. Tap
    Switch to BBM Enterprise
    .
  4. If prompted, download the latest version of
    BlackBerry World
     by completing the following steps:
    1. On the prompt to download
      BlackBerry World
      , tap
      Download
      .
    2. On the
      BlackBerry World
       download screen, tap
      Update
      .
  5. Once you updated
    BlackBerry World
    , close and reopen the
    BBM
     app again.
  6. Tap
    Continue
     to download the
    BBM Enterprise
     app.
    After
    BBM Enterprise
     is downloaded, the
    BBM Enterprise
     app opens automatically.
  7. To sign in to
    BBM Enterprise
    , tap
    Continue
    .