(Optional) Archive and MAS export service account requirements

This task is required only for new installations that use Archive and MAS export.

In order for the System Archive and MAS Export functions to work, the IWS Services application pool identities need a domain service account with sysadmin
access on SQL Server. A viable alternative is the built-in Local System account, however, additional configuration on SQL is required.

Add all Application Servers’ domain\computer$
account as a new login to SQL Server and grant it the Server Role of sysadmin.

The backup folder path must also exist on the SQL server and the application pool identities must have write access to that folder. The backup folder path is defined in the System Setup VPS under System Settings.

If you use a client certificate for this server, ensure that the account has permission to access that client certificate. For more information, see (Optional) Configure client certificates on the application server.

To set up a service account for IWS Services applications pools, complete the following steps:

Stop the IWS Services (application pools) in IIS.

AtHoc Regular Scheduler Pool

AtHoc Alert Coordinator Pool

AtHoc PSS Polling Agent Pool

AtHoc Tracking Processor Pool

AtHoc Delivery Coordinator Pool

AtHoc Advanced Scheduler Pool

AtHoc Tracking Summary Coordinator Pool

AtHoc Batch Coordinator Pool

AtHoc User Termination Coordinator Pool

For each application pool, complete the following steps:

Select the application pool, and open
Advanced Settings
.

Under Process Model, edit Identity
.

Choose Custom Account
and enter a username and password.

Restart the application pool.

Section:

Post-installation or upgrade configuration