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  5. Publish an alert from ServiceNow

Publish an alert from ServiceNow

You can create an alert for an existing incident or from a newly created incident. You can create more than one alert in an incident.
  1. Open the ServiceNow instance and log in with your credentials.
  2. In the 
    ServiceNow console
    , in the 
    Filter
     navigator, type 
    Incident
     and then click 
    Incident
     > 
    All
    .
  3. On the 
    Incident
     screen, click an incident record that you want to create an alert for.
  4. On the 
    incident record
    , click the 
    AtHoc Alerts
     tab and then click 
    New
     to create a new alert.
  5. On the 
    New Alert
     window, enter a title for your alert.
    By default, the title of the alert is auto-populated with a short description of the incident.
  6. Optionally, enter the content for your alert in the 
    Body
     field.
    By default, the body of the alert is auto-populated with details of the incident such as description, caller, priority, assigned to, and assignment group.
  7. Optionally, select a severity for the alert from the 
    Severity
     list.
    By default, the severity is populated based on the priority of the incident.
  8. Optionally, in the 
    More info link
     field, enter a URL to include in the alert.
    By default, the More Info Link includes a link to the incident record.
  9. In the 
    Target Groups
     section, do the following:
    1. Click The Lock icon.
    2. Click The Search icon.
    3. On the 
      Groups
       window, click the group you want to target. You can select one target at a time.
    4. Optionally, to delete a target, click the target you want to remove and click The Cancel icon.
    5. After you finish adding the target groups, click The Unlock icon. The selected target groups display in the Target Groups section.
  10. In the 
    Target Users
     section, do the following:
    1. Click The Lock icon.
    2. Click The Search icon.
    3. On the 
      Users
       window, click the user you want to target. You can select one user at a time.
    4. Optionally, click The Admin icon to add yourself as a target user.
    5. Optionally, to delete a user, click the user you want to remove and click The Cancel icon.
    6. After you finish adding the target users, click The Unlock icon. The selected target users display in the Target Users section.
    You must either select a target user or target group in the Target Users or Target Groups section.
  11. Select the delivery methods you want to use to send your alert. You must select at least one delivery method.
  12. Click 
    Send
    .
  13. On the 
    Send Alert
     confirmation message window, click 
    Send
    .
You are redirected to the Alert Tracking page that displays the alert status and tracking details.