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  5. View alert tracking details

View alert tracking details

Once you have successfully created and sent an alert, you are redirected to the Alert Tracking page. This section describes the three states of an alert and how to track the details of a sent alert.
Observe the following to track the details of a sent alert:
  1. After you click 
    Send
    , the Alert Tracking page displays one of the following statuses:
    • User Sync failed
      : When the user sync with the 
      BlackBerry AtHoc
       fails for all the users targeted in the alert.
    • User sync partially successful
      : When the user sync with the 
      BlackBerry AtHoc
       fails for some users targeted in the alert.
    • Users Sync Complete
      : When the user sync with the 
      BlackBerry AtHoc
       is successful for all users targeted in the alert.
  2. When the user sync is complete or partially successful, the alert publishing starts. The status of the sent alert is displayed on the Alert Tracking screen.
    An alert is sent to only synced users.
  3. After the alert is published successfully, alert tracking starts. It can take a while for the alert tracking page to display the tracking details. The auto-refresh functionality updates the tracking details once a minute. Click 
    Refresh
     to view the latest tracking details immediately. After alert tracking is complete, the alert delivery summary is displayed.
  4. In the 
    Delivery Summary
     section, click on the links to view the details of:
    • Users for whom the user sync with 
      BlackBerry AtHoc
       failed
    • Total users targeted by the alert
    • Actual users targeted by the alert
    • Users reachable by the alert (Sent)
    • Users unreachable by the alert (Not Sent)
    • Groups that were added to Target Groups during alert creation
  5. Optionally, click 
    View Tracking Details
     to view a detailed tracking report of the alert for the targeted users device.