Known issues
The following table describes issues that were first noted in version 4.2.
Subsequent tables in this section list all other known issues, organized based on the product version that first exhibited the issue.
4.2
JIRA ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-5581 | Android | When the user is switching organization and sends an emergency using the 3D Touch app short cut, the emergency is not sent successfully. | — |
MBL-5547 | iOS | When sending a report or an emergency with a media attached for the first time, an error message is displayed for Photo permission instead of Camera permission when the user has denied camera permission. | — |
MBL-2070 | Android | Unable to do a manual refresh to view the latest information in the Delivery Summary section. | — |
MBL-3471 | Android | When replying to an alert, if the user receives an SMS, replies to the SMS, and then switches back to the app, a "Connection Error" message is displayed. | — |
MBL-5043 | iOS | A blank white screen is displayed in place of a keyboard when the Touch ID authentication dialog is dismissed. This issue is observed only on iPhone 7 (iOS 10.2.1). | — |
MBL-3433 | Android | Device is connected to the internet but the "No network connectivity" banner is still displayed. | — |
4.1
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-5036 | Android | Mass device alert template is available for publishing when the template is in a 'Not ready to Publish' state. | — |
4.0
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-5036 | Android | Received alert notifications do not display the name of the app. This is specific to OS5 and OS6. | — |
MBL-4849 | iOS | The app stops working when you verify and open an expired verification email. This is specific to iOS 11.0. | Upgrade the device to the latest iOS version. |
3.5
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-4592 | iOS | The mobile app stops working when the device language is set to Arabic for iOS 9 and iOS 10. | Do one of the following:
|