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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.7
  4. BlackBerry AtHoc Mobile Administrator Guide
  5. Configure the Mobile App device in BlackBerry AtHoc
  6. Configure the Mobile App gateway settings

Configure the Mobile App gateway settings

Configure the Mobile App gateway settings to deliver alerts to and receive alerts from the mobile device.
Contact the 
BlackBerry AtHoc
 customer support for assistance in setting up the Mobile App for 
BlackBerry AtHoc
. Before you begin this process, you should also contact your system administrator to get the 
NDS
 address used for the notification delivery server.
  1.  In the navigation bar, click The Settings icon.
  2. In the 
    Devices
     section, click 
    Mobile App
    . The Mobile App gateway configuration screen opens with the default settings that are listed in the following table.
    Option
    Description
    Notification Delivery Server Settings
    Notification Delivery Server Address
    https://mobile.athoc.com
    Username
    Should be between 3 and 100 characters long
    Password
    Should be between 3 and 100 characters long
    Debug Trace
    Default:
     No
    Yes
    Avoid performance degradation by enabling debug tracing for the mobile delivery gateway only while actively debugging the mobile notifications for the Mobile application.
    Features
    Alerts
    Selected. Available for all users
    Collaboration
    Selected. Available for all users and operators.
    Alert Publishing
    Selected. Available for operators only.
    Advanced Features
    Is available to a selected group of users only. When selected, advanced features display. Select a distribution list to give access to advanced features to a group of users. Options include Emergencies, Check In, Reports, and Tracking. When you select Tracking, the Tracking Interval option is displayed to set an interval. To learn about the advanced features, see Role-based permissions for the mobile app.
    Settings
    Photo Quality
    Default:
     Low
    High
    Video Quality
    Default:
     Low
    High
    Emergency Contact Number
    Designate the emergency contact telephone number. If no phone number is entered in the field, the Mobile App will not have an emergency contact number button.
    Support Email Address
    athocsupport@blackberry.com
    Enable Mobile Analytics
    Collects mobile app usage analytics. No personal, private, or sensitive information is collected.
    Default:
     No
    Yes
    Enable Personal Alert Button
    Enables sending an emergency using a paired personal alert button. Emergencies must be enabled in Advanced Features.
    Default:
     Yes
    No
    Enable Jail-Break/Root Detection
    Enables the mobile app check if the device OS security has been compromised
    Default:
     Yes
    No
    Send Location with Response
    Sends user location information with alert or event responses.
    Default:
     Yes
    No
    User Choice
    Enables each mobile user to choose whether to send location information with alert or event responses.
    Default:
     No
    Yes
    This option is visible only when "Yes" is selected for Send Location with Response.
    You should use the default values to set up and configure the 
    BlackBerry AtHoc
     mobile app.
  3. Click 
    Copy Default Settings
    .
  4. In the 
    Notification Delivery Server Address
     field, enter the NDS address you received from your system administrator.
    By default, the URL points to 
    mobile.athoc.com
    .
  5. Add the user name and password provided by 
    BlackBerry AtHoc
    .
  6. In the 
    Features
     section, select the options that can be available to users when they are using their mobile device:
    • Alerts
      : Users can receive alerts.
    • Collaboration
      : Operators and users can participate in collaborations.
    • Alert Publishing
      : Operators can publish alerts.
    • Advanced Features
      : Advanced features available to a selected group of users. When you select this option, advanced features are displayed. Each mobile feature in the Advanced Features section includes its own menu to select a distribution list. To learn about the advanced features, see Role-based permissions for the mobile app.
  7. In the 
    Settings
     section, select the photo and video quality.
  8. In the 
    Emergency Contact Number
     field, enter the phone number of the operations center where emergencies are sent from mobile devices.
  9. In the 
    Support Email Address
     field, enter an email address where logs are sent for error debugging.
  10. In the 
    Enable Mobile Analytics
     section, select whether to enable the mobile app to collect usage analytics.
  11. In the 
    Enable Personal Alert Button
     section, select whether to enable users to send an emergency duress message using a paired personal alert button.
  12. In the 
    Send Location with Response
     section, select whether to send location information with alert or event responses. When 
    No
     is selected, location information is prevented from being returned with alert or event responses even if mobile location services are active on the mobile device.
  13. In the 
    User Choice
     section, select whether to enable mobile users to choose to send location information with alert or event responses. This option is only available when 
    Yes
     is selected for the 
    Send Location with Response
     option.
  14. Click 
    Save
    .