What is BlackBerry Work?
Installing and activating the BlackBerry Work app
- Install BlackBerry Work and activate using an access key
- Install BlackBerry Work using the BlackBerry UEM Client
Use the BlackBerry Dynamics Launcher
Viewing and managing your email messages
- View your email
- Reply to an email
- Forward an email message
- Send an attachment or a link
- Save an attachment
- Automatically download email message attachments
- Flag an email
- Delete an email message
- Move email messages to a different folder
- Create an email
- View smart folders
- Search email
- Searching folders and moving email messages
- Convert an email message to a note
- Manage email folder synchronization
- Change your signature
- Create an automatic out of office reply
Managing your notifications and alerts
- Manage sounds and notifications
- Manage mail rules
Managing your contacts
- Open and view a contact
- Add a contact
- Edit contact information
- Search for a contact
- Using Skype For Business options
- Mark a contact as a VIP
Managing your calendar
- View your schedule and tasks
- View a calendar event
- Contact calendar event attendees
- Add a calendar event
- Edit a calendar event
- Delete a calendar event
- Add a shared calendar
- Importing an .ics file and adding it to the calendar
- Attach a calendar event to an email message
Managing your documents
- Open BlackBerry Work Docs
- Access Docs repositories
- Managing online repositories
- Browse repositories
- View, edit, print, move, and share files
- Create a new folder
- Search folders
- Move a file
- Delete a file
- Protect files and attachments
- Edit an Azure-IP RMS or AD-RMS protected file in BlackBerry Edit
- Create a bookmark
- Delete a bookmark
- Work with offline files
- About pending uploads
- Add a new data source
- Add a repository using the Docs Self-Service web console
- View .pdf files in PDF presentation view
Adding a shared mailbox to BlackBerry Work
- Add a shared mailbox to BlackBerry Work
- Turn on notifications for a shared mailbox
Change your theme
Change BlackBerry Work for iOS settings
About BlackBerry Work Permissions
Open a SecureMail attachment
Data storage and aging
Choose battery saving options
Using RSA Soft-Token Authentication
Exchange ActiveSync search limits
Keyboard shortcuts
Frequently Asked Questions
Troubleshooting
- Generate a diagnostics report
- Upload log files to BlackBerry Support
- Send feedback to BlackBerry
- Resynchronize BlackBerry Work with your mail server

Manage sounds and notifications

BlackBerry Work for iOS

relies on

Apple

Push Notification Service (APNS) to receive changes (new or updates) to your inbox, contacts, and calendar. This provides near real-time updates to the client. Both foreground and background notification processing work in the same way. Each time you open the app, your mailbox is synchronized. However, unless your organization uses the

BlackBerry Enterprise Mobility Server

(

BEMS

), iOS users do not receive near real-time updates to their work email account.

For information about how to set notifications for Mail and Calendar in

BlackBerry Work

, see Change BlackBerry Work for iOS settings

To troubleshoot:

On your device, in Settings open Notifications for

BlackBerry Work

and enable your preferences.

Tap

Settings

General

Background App Refresh

and make sure that

BlackBerry Work

is allowed.

Your device updates frequently used apps more often. Allow up to a day of normal use on

BlackBerry Work

for your device to determine the update interval.

Section:

Managing your notifications and alerts