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  4. Open a SecureMail attachment

Open a 
SecureMail
 attachment

 
Voltage SecureMail
 is an email protection service that provides email encryption. With each secure email, there is an HTML attachment named message_zdm.html that furnishes access to the Zero Download Messenger (ZDM). The encrypted body of the original message as well as any attachments to the original email are contained within this attachment.
You can use the Open in feature in 
BlackBerry Work
 to access your 
SecureMail
 app to authenticate and view any secure email and attachments sent via ZDM on your mobile device.
The following are the prerequisites to use 
SecureMail
 with 
BlackBerry Work
: 
  • The 
    Voltage SecureMail
     app must be installed on your device
  • SecureMail
     app must be whitelisted in 
    BlackBerry Control
     by your administrator. Contact your administrator to verify that 
    SecureMail
     is whitelisted if you have difficulty accessing the app from 
    BlackBerry Work
    . 
To open and view a 
SecureMail
 message in 
BlackBerry Work
:
  1. Open the message.
  2. Download and open the attachment called message_zdm.html. You are switched over to the 
    SecureMail
     app to sign in to the 
    HPE SecureMail Cloud
    .