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Device activation
- Activation types: iOS devices
- Activation types: macOS devices
- Activation types: Android devices
- Activation types: Windows devices
- Activation types: BlackBerry 10 devices
Steps to activate devices
Requirements: Activation
Turn on user registration with the BlackBerry Infrastructure
Managing activation passwords
- Specify the default settings for activation passwords
- Allowing users to activate multiple devices with different activation types
- Manually expire an activation password
- Set an activation password and send an activation email message
- Send an activation email to multiple users
- Allow users to set activation passwords in BlackBerry UEM Self-Service
Supporting Android Enterprise activations
- Support Android Enterprise activations using managed Google Play accounts
- Support Android Enterprise activations with a G Suite domain
- Support Android Enterprise activations with a Google Cloud domain
- Support Android Enterprise devices without access to Google Play
- Enable a unified BlackBerry Hub
Supporting Windows 10 activations
Supporting Apple User Enrollment for iOS and iPadOS devices
Supporting Samsung Knox DualDAR
Enable user notification when a device has been activated
Creating activation profiles
- Create an activation profile
Activation step-by-step for users
- Activating Android devices
- Activating iOS devices
- Activate a macOS device
- Activate an Apple TV device
- Activate a Windows 10 tablet or computer
- Activate a Windows 10 Mobile device
- Activate a BlackBerry 10 device
Activate multiple devices using zero-touch enrollment for Android Enterprise devices
Activate multiple devices using Knox Mobile Enrollment
Automatically activate the first BlackBerry Dynamics app on Apple DEP and User Enrollment devices
Restricting unsupervised iOS devices
Import or export a list of approved device IDs
Activating iOS devices that are enrolled in DEP
- Steps to activate devices that are enrolled in DEP
- Register iOS devices in DEP and assign them to the BlackBerry UEM server
- Assign an enrollment configuration to iOS devices
- Add an enrollment configuration
- Remove an enrollment configuration that is assigned to iOS devices
- Delete an enrollment configuration
- Change the settings for an enrollment configuration
- View the settings for an enrollment configuration that is assigned to a device
- Assign an activation profile to iOS devices
- Remove an activation profile that is assigned to iOS devices
- Assign a user to an iOS device
- Unassign a user from an iOS device
- View the owner of an activated device
Activating iOS devices using Apple Configurator 2
- Steps to activate devices using Apple Configurator 2
- Add BlackBerry UEM server information to Apple Configurator 2
- Prepare iOS devices using Apple Configurator 2
Activating BlackBerry 10 devices using the BlackBerry Wired Activation Tool
- Install the BlackBerry Wired Activation Tool
- Configure the BlackBerry Wired Activation Tool and log in to a BlackBerry UEM instance
- Activate BlackBerry 10 devices using the BlackBerry Wired Activation Tool
Tips for troubleshooting device activation
- Device activation can't be completed because the server is out of licenses. For assistance, contact your administrator.
- Please check your username and password and try again
- Profile failed to install. The certificate "AutoMDMCert.pfx" could not be imported.
- Profile Installation Failed: The new MDM payload does not match the old payload.
- Error 3007: Server is not available
- Unable to contact server, please check connectivity or server address
- iOS or macOS device activations fail with an invalid APNs certificate
- Users are not receiving the activation email
- User details screen is showing more Windows devices activated with UEM than expected

Enable a unified
BlackBerry Hub

BlackBerry Hub

is an app that allows users to view messages, notifications, and events in one spot.

To allow users with

Android Enterprise

devices to view both work and personal messages in

BlackBerry Hub

, you need to verify some settings in

BlackBerry UEM

.

For the IT policy that is assigned to users, in the

BlackBerry Productivity Suite

section, verify that the "Allow unified account view in

BlackBerry Hub

" IT policy rule is selected.

Perform one of the following tasks:

If you configure the settings for

BlackBerry Hub

in an email profile, on the

Android

tab of the email profile, verify that the following items are selected:

Allow data to be shared between work and personal profiles

Allow personal app access to the work data

If you configure the settings for

BlackBerry Hub

in an app configuration, verify that the following items are selected:

IPC across profiles

Access work content

For information about using the

BlackBerry Hub

on devices, such as adding an email account or customizing the

BlackBerry Hub

settings, see the BlackBerry Hub content.

For troubleshooting information, visit http://support.blackberry.com/community to read article 37721.

Supporting Android Enterprise activations